Hotel Guest Service Representative/bartender Third

3 days ago

Madison, United States Moxy Hotel Full time

The **NEW **Moxy Madison Downtown is hiring 3rd shift Bartender/Guest Service This role will welcome guests, prepare drinks, close down the bar and then stay a little longer for behind the scenes responsibilities.

**Starting wage for this position is $16.00-$18.00 per hour plus gratuity but final wage will be based on experience**

As the very first Moxy in the state of Wisconsin, this fun hotel brand boldly breaks the rules of a conventional hotel stay - starting with check-in at the Bar.

Our Team Members are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives and more.

**Core Benefits**:

- Paid Sick Time
- Paid time off and anniversary day off with pay
- Paid volunteer hours Earn money for community service
- Flexible schedules

**Team Member Travel Perks**:

- Worldwide Marriott and/or Hilton hotel stays starting at $49/night
- _Rate based on availability and property brand_
- Free night stays at NCG Hospitality hotels

***
**Professional Development**:

- Dedicated training and development with opportunities for growth
- 42% of our supervisory/management roles in 2022 were filled internally through team member promotions
- Educational and professional certification assistance

***
**Health and Wellness**:

- Health, Dental and Vision plans
- Virtual telehealth services
- Team Member Assistance Program with mental health resources
- TeleDoc confidential counseling
- Health and fitness monthly reimbursement program

**Financial**:

- 401(k) retirement plan
- 100% match on the first 3% and 50% match on the next 2% of team member contributions
- Same day pay
- Catch Of The Day Program Earn money for helping other team members and guests
- Everyone Sells Earn money for bringing in business to our properties
- Referral program for team members

**How do I make an impact on my team?**
- Prepares beverages and food requested by customers or servers according to standard operating procedures.
- Has complete knowledge of the menus, including preparation time, approximate portion size and serving procedures.
- Follows alcohol awareness training process to monitor guest behavior and guest alcohol consumption.
- Promotes house drinks and food utilizing suggestive selling skills whenever possible to maximize revenues.
- Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
- Use computer system to make reservations, check-in and check-out property guests, process payments
- Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the property's financial and accounting records and process departmental reports
- Perform tasks such as answering phones, maintain a cash drawer, operate office equipment

**What does success look like in this role?**
- **Ability to work overnight from 11:00 p.m. until 7:00 a. m.**:

- Must have 1 year of hotel front desk experience
- Understanding of general accounting practices and ability to compile facts and figures
- Strong oral and written communication and interpersonal skills
- Motivated to maintain excellent customer service reputation
- Strong attention to detail, organization and follow-up abilities
- Reliability and honesty
- Desire to contribute to a supportive and effective team
- Ability to be patient and creatively problem solve

**Who is NCG Hospitality?**
NCG Hospitality is a real estate and hospitality leader with 25+ properties, including Hilton and Marriott hotels, restaurants, and a conference center. For more than 40 years, NCG Hospitality has explored the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.

NCG Hospitality is an Equal Opportunity Employer.

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