Texas Works Advisor Iii

2 weeks ago

Elgin, United States Health & Human Services Comm Full time

**Open internal only to current HHSC Employees**
- Are you a highly motivated, compassionate, and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?
- If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division State and Regional Operations (SRO) is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its core values of commitment, family, innovation, inclusion, and excellence with a goal of delivering best-in-class customer service to customers and stakeholders.
- Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team-
**Essential Job Functions**:

- Provide efficient customer service when interacting with internal and external customers.
- Assists in interpreting policy, training new workers, completing unit reports, resolving and responding to customer complaints.
- Reviews case records to determine compliance with policies and procedures to identify trends and for corrective action.
- Assists in support unit activities including case reading, troubleshooting, second level reviews, and On the Job Training assignments.
- Assists in developing standards or procedures for assigned area.
- Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine eligibility for public assistance programs.
- Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
- Meet agency performance standards for case processing and benefit authorization.
- Process work in accordance with state and federal regulations and established procedures, guidelines and timeframes.
- Attend work on a regular and predictable schedule in accordance with agency leave policy.
- Perform other duties as assigned, including acting in the supervisor’s absence.

**Knowledge Skills Abilities**:
Knowledge of eligibility programs, requirements, and policies.
- Knowledge of Health Insurance Portability Accountability Act (HIPPA) and Tax Sensitive information regulations.
- Knowledge of interviewing techniques to obtain personal information, make inquiries, and resolve conflicting statements.
- Ability to monitor, review and analyze data and reports.
- Skill in handling and resolving complex case issues.- Skill in the use of automated data systems.
- Skill in providing good customer service.
- Skill in effective verbal and written communication.-
- Ability to develop and establish effective working relationships.
- Ability to evaluate performance issues.
- Ability to identify problems and evaluate alternatives.
- Ability to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.
- Ability to work in a highly stressful and fast paced environment, under constant pressure to meet required deadlines.**Registration or Licensure Requirements**:
N/A

**Initial Selection Criteria**:

- High School diploma or GED equivalent is required.
- Sixty (60) semester hours from an accredited college or university is required OR relevant customer service experience may be substituted for education.
- A minimum of twelve (12) months experience as a Texas Works Advisor or Medicaid Eligibility Specialist is required.
- Recent experience (within the last two (2) years) in SNAP, Medicaid, and/or Medicaid for the Elderly and People with Disabilities (MEPD) policy and procedures is required.
- Experience using manual and/or automated systems to determine eligibility for SNAP, TANF, and Texas Works Medicaid programs is preferred.
- Current TIERS and Eligibility Workload Management System (EWMS) experience is preferred.
- Experience working in a professional customer service environment required.
- Preferred experience in evaluating case records in relation to agency standards for quality and timeliness.
- Application indicates willingness to work beyond normal work hours of 8AM-5PM as needed/required.
- Application indicates the willingness to travel.
- Prior supervisory or leadership experience preferred.

**Additional Information**:
Number of positions to be filled: 1. PN 43689.
- Location of position to be filled: 218 S Main St, -, Elgin, Texas, 78621.
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