Body Shop Receptionist

**JOB SUMMARY**

The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include - gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office.
- MUST HAVE PREVIOUS AUTO BODY RECEPTION EXPERIENCE
- WAGE AMOUNT DEPENDING ON KNOWLEDGE AND SKILLS.

**DUTIES / RESPONSIBILITIES**
- Greets all walk-in customers in a professional and courteous manner.
- Answer and directs all phone traffic in a polite, courteous and cheerful manner.
- Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).
- Explain repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
- Educate customers on CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery).
- Schedule and record appraisal and delivery appointments.
- Update and maintain the store scheduler with Office Manager.
- Collect and record payment for completed repairs; may perform some A/R.
- File repair order paperwork accurately or record in management system.
- Provide customers with warranty information if applicable
- Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
- Maintain the front office and customer reception areas.
- Attend daily release meetings.
- Other duties as assigned.
- MUST HAVE PREVIOUS AUTO BODY RECEPTION EXPERIENCE

EXPERIENCE / SKILL REQUIREMENTS
- 2+ years of customer service experience required, at a collision center.
- HS diploma or GED equivalent required; college degree preferred.
- Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base.
- Call center sales experience (or equivalent sales experience) preferred.
- Highly organized; ability to handle multiple concurrent assignments.
- Proficient with Microsoft Office and POS/management systems.
- Strong attention to details.
- Punctual and professional appearance.
- Ability to receive direction and work well with others.
- Valid driver’s license and insurable driving record.
- Must be able to work the following days and hours:

- Monday - Friday (8:00 a.m. - 5:00 p.m., )
- Every other Saturday (8:00 a.m. - 12:00 p.m., )

PHYSICAL REQUIREMENTS

Essential physical requirements include:

- Ability to stoop, bend and kneel, squat, kneel and pulling
- Extended periods of kneeling, bending, squatting and stooping
- Carry and lift heavy objects (up to 50lbs)
- Standing, sitting and walking
- Performing repetitive motions

WORK ENVIRONMENT

Exposure to:

- Paint, fumes and particles
- Dirt / Dust
- Chemicals / Toxins
- Varying heat / cold
- Intermittent noise

Pay: $18.00 - $30.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- 401(k)
- Employee discount
- Health insurance
- Paid time off
- Referral program

Schedule:

- 8 hour shift

Work Location: In person