Title: Shelter Supervisor
- Job Class: Exempt

Annual Salary starts at $68-72K Work Schedule: Mon-Fri

Reports to: Program Director

**Job Announcement**:Homeward Bound is Marin County's primary provider of housing and shelter for single individuals and families experiencing homelessness, offering short
- and long-term supportive housing, job-training and placement, and services. Our mission is “Opening Doors to Safety, Dignity, Hope, and Independence.” We are looking for the right person to join our Housing Focused Shelter team.

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**Principle Responsibilities**:
**Support Staff, Clients, and Community Partners**
- Manage a caseload of approximately 3-5clients in Housing Focused Shelter.
- Work collaboratively with case management staff and community partners for case conferencing, and other client related needs.
- Oversee and support staff with CalAIM intakes, referrals, care plans and timely reporting.
- Collaborate with data manager to ensure accurate and timely reporting for monthly CalAIM billing
- Attend CalAIM weekly team meetings
- Join MT meetings to discuss and evaluate shelter exits
- Support Case Management team with supervisory guidance when the Program Director is not available.
- Design and facilitate house meetings, group workshops, and dorm meetings for clients in partnership with Supervisor
- Provide guidance to staff and assist with conflict management / mediation in the absence of Program Director.
- Support Program Director with staffing scheduling
- Supervise Resource Counselors and provide guidance to Relief staff as needed.
- Communicate clearly and consistently with Program Director.
- Coordinate training of relief staff and assist with on-boarding process for core staff.
- Ensure that program documentation is completed for all client interactions (incident reports, program violations, SIRP notes, etc.).
- Oversee volunteer training and ongoing supervision.

**Intake, Enrollment, and Administrative Support**
- Receive and process program referrals including logging referrals into the database and reaching out to community partners for client placement.
- Manage daily call-in process and update daily rosters.
- Conduct client intakes and assessments in Clarity, the Homeless Management Information System.
- Support Program Director with evaluating 28-day renewals to assess clients’ housing focused progress
- Enter accurate and timely data for program enrollments and exits to support evaluation, outcomes tracking, and to minimize errors and duplicate entries.
- Ensure client files are set up accurately with all required documentation.
- Provide support to Program Director in the evaluation / client transfers process between programs.
- Perform other duties as assigned by Program Director.

**Facilities**
- Oversee ongoing maintenance including daily chores, painting, landscaping, and repairs in conjunction with Maintenance staff.
- Coordinate and document repairs with HB Maintenance staff and with appropriate contractors.
- Oversee ordering of supplies and equipment.
- Coordinate facility needs and chore system with Resource Counselor.
- Conduct daily checks of the facility to support safety and cleanliness.
- Identify and report all major facility problems to supervisor.
- Follow all use permit requirements as designated in the property lease.

**Minimum Qualifications and Requirements**
- Bachelor’s degree in social work, psychology, or related field from an accredited college or university and a minimum of two years of experience providing support services to individuals in a human service setting.
- Experience performing case management duties in a health or human services field.
- Able and willing to work with diverse staff and participants.
- Familiarity with and commitment to principles and practices of housing first, participant-centered care, harm reduction, and safeguarding participant confidentiality.
- Excellent organizational skills and able to self-motivate; able to work under pressure, address multiple priorities and meet deadlines with a positive attitude and problem-solving approach.
- Excellent written and verbal communication skills; proficient in Microsoft Office (Word, Excel, PowerPoint)

**Written & Verbal Communication Skills**
- Ability to read, analyze, and interpret common governmental, financial, and legal documents and reports and be compliant to governmental regulations.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to communicate clearly and problem solve with staff, residents, and community partners.

**Physical Requirements**
- Ability to sit, and use a computer mouse, keyboard, and monitor, for extended periods of time (3 - 5 hours per day).
- Ability to stoop, crouch, kneel, and/or crawl on occasion.
- Ability to lift and/or move objects weighing up to 40 pounds.

**Special Qualifications & Qualities (skills, abil