Leader, Infrastructure Services

1 month ago

Chandler, United States Pacific Scientific Energetic Materials Company Full time

**Responsibilities and Qualifications**:

- Interact with key stakeholders across the organization to ensure exceptional IT service experience.
- Manage daily operations of the end user services team and relationship with managed services partner.
- Create and execute strategic roadmap for the infrastructure services function.
- Drive visible improvement to services using data and key performance indicators for daily management.
- Expand ITSM modules and services to ensure best in class service delivery and self-service automation.
- Serve as escalation point for emergent issues. Providing prompt updates and root cause countermeasures for all outages.
- Facilitate kaizen workshops to understand user challenges, define process requirements, and drive process improvement through change control methodologies.
- Ensure that service solutions developed within the organization are aligned to enterprise architecture standards and principles, leverage common solutions and services, and meet financial targets (cost and benefits).
- Perform administrative function and update cadence for key systems.
- Drive excellence in IT project management for your function leading strategic projects from concept to implementation.
- Create / sustain a dynamic and energizing work environment which welcomes creativity and innovation.

**Requirements**:

- 7-10 years of experience in Information Technology.
- Experience with O365 Administration, Endpoint Management, and Machine Virtualization (Citrix).
- Knowledge of automation, AI, and government compliance preferred.
- Demonstrated experience managing large projects on time and to budget.
- Strong work ethic, technical acumen, attention to detail, and people skills.

Fortive Corporation Overview

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

**Fortive**: For you, for us, for growth.

We Are an Equal Opportunity Employer

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