Weighmaster/customer Service Specialist

1 month ago

Marysville, United States Recology Full time

**1003 Weighmaster/Customer Service Specialist #5828**
- Target Salary **$20.47 - $24.09 Per Hour - Wage dependent on experience and geographic location.**
- State **California**
- Department **Administrative Support**
- City:
**Marysville**
- Location:
**1003 - Recology Yuba Sutter**
- Subsidiary Name:
**Recology Yuba Sutter**

**GROW WITH US**

As the largest 100% employee-owned company in the resource recovery industry, Recology has a unique workplace culture that guides how we support employees, interact with our customers, service our communities, and care for our environment.

We are a team of trusted advisors and partners committed to superior customer service. We are a diverse group with a shared commitment to excellence and providing high caliber service. We are a collaborative and supportive team and looking for a motivated self-starter to join us

We encourage Recology employees to **G.R.O.W. with Us **professionally and personally by:

- **Giving Back** to our communities.
- **Recovering Resources** to achieve their best and highest use.
- **Owning **a company that provides quality service and protects the environment.
- **Working **Together to achieve our common vision, a world without waste.

**You can **G.R.O.W. with Us **by becoming our Weighmaster / Customer Service Specialist**

**THE ROLE**

Weighmaster: Provides general recordkeeping, customer service and administrative support at truck scales and in office.

Customer Service Specialist: Applies acquired knowledge of industry, organization, services, and policies to provide efficient and courteous customer service by telephone and/or personal contact. Ensures services are provided in a courteous manner by observing customer service standards, established by management.

**ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO**:
Weighmaster:

- Directs trucks to scale and records full and empty weights.
- Calculates fees due according to net load weight and collects fees or records charge.
- Compiles record of garbage weights by category (such as recycle).
- Monitors truck radio. Responds in case of emergency or problem.

Customer Service Specialist:

- Answers telephone, or greets customers at counter.
- Provides prompt and correct information about collections, rates, billing, and account status.
- Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
- Communicates with customers, peers, supervisors and managers, and representatives from other departments or subsidiaries about current customer service standards and service options.
- Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
- Expedites communications and services between customers and co-workers (within or without) immediate subsidiary by radio, in person, or through written communications to coordinate services, records, and account status.
- Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
- Handles hot calls; escrow; bankruptcies; delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.

**QUALIFICATIONS**

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

- Three years related experience and/or training in office or public contact work.
- Principles and practices of job site safety, potential job hazards, and state and local regulations.
- Basic computer programs.
- Mathematical computations.
- High School Diploma or GED preferred.

**Skills and / or Ability to**:

- Ability to promote the WASTE ZERO philosophy by making the best and highest use of all resources.
- Work under pressure, handle stressful situations and maintain flexibility.
- Ability to maintain high levels of activity or productivity; operating with effectiveness, and determination over extended periods of time.
- Ability to understand safety rules, operating and maintenance instructions, and procedure manuals.
- Consistently build knowledge and expertise about current job.
- Ability to speak and understand English.
- Ability to communicate effectively with peers, supervisors and customers.
- Ability to communicate on a two-way radio or similar device.
- Ability to effectively present information to customers, clients, and other employees.

**RECOLOGY OFFERS**:

- An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
- The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper.
- A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
- An inspired com

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