Member Services Rep

3 weeks ago

Granger, United States Beacon Health System Full time

**8% Shift Differential
- Premium Pay**

Reports to the Manager, Business and Member Services. Is primarily responsible for obtaining club memberships and participating in special events, promotions and planning. Makes inside sales presentations to prospective Beacon Health & Fitness members. Conducts tours of the Beacon Health & Fitness. Works in collaboration with Beacon Health & Fitness management team on customer service initiatives to enhance sales effectiveness and member retention.

**MISSION, VALUES and SERVICE GOALS**:

- **MISSION**: We deliver outstanding care, inspire health, and connect with heart.
- **VALUES**: Trust. Respect. Integrity. Compassion.
- **SERVICE GOALS**: Personally connect. Keep everyone informed. Be on their team.

**Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by**:

- Completing other job related duties and projects as assigned.
- Participating in center special events.

**Makes sales presentations to prospective Beacon Health & Fitness members to promote member sales and retention by**:

- Handling prospect inquiry calls to convert calls into scheduled appointments; following up on all interactions with prospects.
- Arranging and conducting effective tours of the facility for prospective members; promoting features/programs which meet individual needs.
- Conducting one-on-one, small group or large group sales presentations at Beacon Health & Fitness.
- Making off site sales presentations to prospective members or accounts.
- Initiating follow-up calls with individual/groups identified through marketing efforts.
- Coordinates and assists in member and prospect mailers.
- Meets or exceeds weekly, monthly and annual sales goal as determined by Manager, Business and Member Services.
- Prepares weekly, monthly and annual sales reports as assigned.

**Supports the H&LC management team by**:

- Communicating enrollment with Manager of Business & Member Services and fitness staff after the sale.
- Following up with new members to ensure smoothness of enrollment process and that their expectations are met.
- Providing member sales/service data for computer tracking system.
- Working with H&LC team to maintain/improve high standards of customer service; leading to higher levels of member retention.

**ORGANIZATIONAL RESPONSIBILITIES**:
**Associate complies with the following organizational requirements**:

- Attends and participates in department meetings and is accountable for all information shared.
- Completes mandatory education, annual competencies and department specific education within established timeframes.
- Completes annual employee health requirements within established timeframes.
- Maintains license/certification, registration in good standing throughout fiscal year.
- Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
- Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
- Adheres to regulatory agency requirements, survey process and compliance.
- Complies with established organization and department policies.
- Available to work overtime in addition to working additional or other shifts and schedules when required.

**Commitment to Beacon's six-point Operating System, referred to as The Beacon Way**:

- Leverage innovation everywhere.
- Cultivate human talent.
- Embrace performance improvement.
- Build greatness through accountability.
- Use information to improve and advance.
- Communicate clearly and continuously.

**Education and Experience**
- The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma or equivalent. Bachelor's Degree in Business, Marketing or a related field is preferred. A minimum of one year of clerical and customer service experience is required. A minimum of one year of successful sales experience with knowledge of the health and fitness industry is preferred.

**Knowledge & Skills**
- Possesses knowledge of the fitness and wellness industry in order to understand and match the programs, facilities and services offered at the Beacon Health and Fitness with potential member needs.
- Requires the ability and knowledge of prospecting, selling techniques and follow-up skills to capitalize on potential sales leads.
- Demonstrates problem-solving skills with the ability to overcome objections and has a track record of success in closing sales.
- Demonstrates the interpersonal and communication skills (both verbal and written) necessary to communicate and present a sincere interest in improving the health and well-being of the general public.
- Possesses a personal commitment to positive fitness and health practices and presents an image consistent with a fit and healthy lifestyle.

**Working Conditions**
- Works in a fitness club and o

  • Customer Service Rep

    3 weeks ago

    Granger, United States Travel by Tilly Full time

    About the job Customer Service Rep Join our dynamic team and immerse yourself in an environment that's all about support, fun, and creating unforgettable memories that last a lifetime! We firmly believe that while things may fade, experiences are forever priceless. Explore a world of growth opportunities, top-notch training, enticing company perks, and the...

  • Customer Service Rep

    3 weeks ago

    Granger, United States Travel by Tilly Full time

    About the job Customer Service Rep Join our dynamic team and immerse yourself in an environment that's all about support, fun, and creating unforgettable memories that last a lifetime! We firmly believe that while things may fade, experiences are forever priceless. Explore a world of growth opportunities, top-notch training, enticing company perks, and the...

  • Account Associate

    2 weeks ago

    Granger, United States Patsy Sears - State Farm Agent Full time

    Benefits: Bonus based on performance Competitive salary Health insurance Paid time off Opportunity for advancement ROLE DESCRIPTION:Patsy Sears - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Account Associate -...

  • Account Associate

    1 week ago

    Granger, United States Patsy Sears - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryHealth insurancePaid time offOpportunity for advancementROLE DESCRIPTION:Patsy Sears - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Account Associate - State...

  • Client Service Coordinator

    2 weeks ago

    Granger, United States Korhorn Financial Group Inc Full time

    **Client Service Coordinator - Life & Health** **Updated**:February 2024 **Department**:Life and Health **Reports To**:Health Insurance Team Leader **Position Mission Statement** To fulfill KFG’s mission of educating, advising and serving with character and integrity by providing timely, considerate and professional service insurance clients. To build...

  • Client Service Coordinator

    2 weeks ago

    Granger, United States Korhorn Financial Group Inc Full time

    Job DescriptionJob DescriptionClient Service Coordinator - Life & Health Updated: February 2024Department: Life and HealthReports To: Health Insurance Team Leader Position Mission StatementTo fulfill KFG’s mission of educating, advising and serving with character and integrity by providing timely, considerate and professional service insurance clients....

  • Client Service Coordinator

    2 weeks ago

    Granger, United States Korhorn Financial Group Inc Full time

    Job DescriptionJob DescriptionClient Service Coordinator - Life & Health Updated: February 2024Department: Life and HealthReports To: Health Insurance Team Leader Position Mission StatementTo fulfill KFG’s mission of educating, advising and serving with character and integrity by providing timely, considerate and professional service insurance clients....

  • Client Service Coordinator

    2 days ago

    Granger, United States Korhorn Financial Group Inc Full time

    Job DescriptionJob DescriptionClient Service Coordinator - Life & Health Updated: February 2024Department: Life and HealthReports To: Health Insurance Team Leader Position Mission StatementTo fulfill KFG’s mission of educating, advising and serving with character and integrity by providing timely, considerate and professional service insurance clients....

  • Insurance Account Representative

    1 week ago

    Granger, United States Patsy Sears - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryHealth insuranceOpportunity for advancementPaid time offROLE DESCRIPTION:Patsy Sears - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Insurance Account...

  • Insurance Account Representative

    2 days ago

    Granger, United States Patsy Sears - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryHealth insuranceOpportunity for advancementPaid time offROLE DESCRIPTION:Patsy Sears - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Insurance Account...

  • SAS in Walmart – Retail Merchandiser

    6 days ago

    Granger, United States SAS Retail Services Full time

    Why us? SAS Retail Services is part of the largest retail services company in the US, working with major consumer brands in Walmart stores in your area. We display it, we move it, and we track it! Start building your career working with amazing people. Our on-the-job training will build your skills in category resets and product placement. If you like the...

  • Commercial Service Technician

    2 weeks ago

    Granger, United States Mr. Handyman Full time

    Are you ready to join a team that answers all client calls for you, fills your schedule, and provides you with your own van? At Mr. Handyman we’re growing our team of Commercial professionals so we can continue to be one of the most well-respected Commercial repair and maintenance companies in the country. We’re looking for highly-skilled Commercial who...

  • Commercial Service Technician

    2 days ago

    Granger, United States Mr. Handyman Full time

    Are you ready to join a team that answers all client calls for you, fills your schedule, and provides you with your own van? At Mr. Handyman we’re growing our team of Commercial professionals so we can continue to be one of the most well-respected Commercial repair and maintenance companies in the country. We’re looking for highly-skilled Commercial who...

  • Account Manager

    1 week ago

    Granger, United States Patsy Sears - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryHealth insurancePaid time offROLE DESCRIPTION:As an Account Manager for Patsy Sears State Farm Agency, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You...

  • Server>

    2 weeks ago

    Granger, United States ClubCorp Full time

    ClubCorp - JobID: 228507 [Wait Staff / Team Member] As a Server at ClubCorp, you'll: Be responsible for providing exceptional food and beverage service to Members and guests ensuring satisfaction and Member retention; Greet Members and guests promptly and exhibit a high level of hospitality; Have complete knowledge of the menu and various liquors, beer, and...

  • Golf Shop Attendant>

    2 weeks ago

    Granger, United States ClubCorp Full time

    ClubCorp - JobID: 227735 [Retail Sales / Team Member] As a Golf Shop Attendant at ClubCorp, you'll: Promote the game of golf and the club while providing the utmost hospitality and service to the Members and Guests; Respond to inquiries and make tee-times for Members and guests both in person and on the phone; Order necessary merchandise and assist with the...

  • Golf Shop Attendant>

    2 days ago

    Granger, United States ClubCorp Full time

    ClubCorp - JobID: 227735 [Retail Sales / Team Member] As a Golf Shop Attendant at ClubCorp, you'll: Promote the game of golf and the club while providing the utmost hospitality and service to the Members and Guests; Respond to inquiries and make tee-times for Members and guests both in person and on the phone; Order necessary merchandise and assist with the...

  • Assistant Golf Professional

    1 month ago

    Granger, United States ClubCorp Full time

    Job DescriptionWe are Invited.At Invited, work feels like play, as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in your Club, you can create magic moments and enrich lives. So, join us and be a part of a fun, fast-paced, high-impact group of talented people. We are passionate about bringing...

  • Assistant Golf Professional

    1 month ago

    Granger, United States Clubcorp Usa Incorporated Full time

    Job Description We are Invited. At Invited, work feels like play, as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in your Club, you can create magic moments and enrich lives. So, join us and be a part of a fun, fast-paced, high-impact group of talented people. We are passionate about...

  • Assistant Golf Professional

    2 days ago

    Granger, United States ClubCorp Full time

    Job DescriptionWe are Invited.At Invited, work feels like play, as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in your Club, you can create magic moments and enrich lives. So, join us and be a part of a fun, fast-paced, high-impact group of talented people. We are passionate about bringing...