Weekend Receptionist

3 weeks ago

Phoenix, United States Bethesda Gardens Phoenix Full time

Join our vibrant senior living community family as a dedicated receptionist We are seeking a compassionate and organized individual to be the warm first impression for our residents and their loved ones, Saturday and Sunday from 8:30 AM to 4:00 PM. Embrace an opportunity where every day makes a difference.

Duties: The receptionist provides a positive first impression and quality customer service to residents, family members, applicants, visitors, vendors, and team members upon entering the community.

**Essential Functions**

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Manages a multi-line telephone system by answering calls in a timely manner, relaying messages accurately and in a courteous, customer friendly manner.
- Provides a positive first impression of the community to all customers.
- Distributes and sends mail and faxes.
- Maintains inventory of office supplies.
- Assists managers in special projects and mailings as requested.
- Assists Executive Director and Business Office Manager as needed.
- Maintains confidentiality of residents’ personal information in and out of the community and protects and supports residents’ rights.
- Maintains a professional appearance and demeanor that encourages a positive nurturing environment for the residents, families, vendors, and guests.
- Maintains a positive customer service environment and practices honesty and integrity in all aspects of performance.
- Ensures adequate daily coverage for meal service by communicating with the Culinary Services Director and/or Host/Hostess, to include taking resident orders for meals, providing drink refills according to residents’ / guests’ requests, assists with the cleaning, resetting and preparation of the dining room in-between mealtimes.
- Performs all other duties as assigned or required.

**Managerial Breadth/Scope of Job**

There are no managerial responsibilities.

**Knowledge/ Skills/Abilities**
- Ability to maintain a positive, pleasant manner in a stressful, demanding environment.
- Ability to maintain composure during frequent interruptions and in emergency situations.
- Ability to read, write and verbalize understanding of written documentation, verbal instructions, and policies and procedures.
- Ability to work independently without direct supervision by following community procedures and guidelines and using good judgment
- Demonstrates a SERVANT heart and attitude by following our Mission Statement.

**Education/Experience**

High School Graduate or equivalent required.

**Working Environment/Physical Requirements**

Environment is indoors in an open area office space with frequent distractions. Must be able to lift 20 pounds frequently when receiving and maintaining office supplies for store room.
- Applications accepted on an ongoing basis until the position is filled._

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