Customer Service Associate

3 weeks ago

Burbank, United States Rebel Full time

Join the Rebel team for spontaneity and growth in your next role.** **Start your career with the Rebel family today

**Why Join Our Team?**

Family owned and operated for over 30 years, we understand the service station business. We are community-centered, value-oriented, and steadfast in serving our customers. Join the Rebel Team today for spontaneity and growth in your next role. _Help make the world a more _colorful_ place_

**Who We Are Looking For?**

Our Customer Service Associates are very important to us. They represent the Rebel brand in all that they do. Therefore, our CSAs must be _welcoming, efficient_, and possess a high level of _integrity._

**SUMMARY**:
The CSA (Customer Service Associate) works at an assigned store location. The CSA assists in the operation of the facility in a safe, customer-focused, and profitable manner. He/ She performs various duties including, but not limited to: Daily cash handling, lighting/fixtures, cleaning & maintenance, and ensures the security of all inventory and currency to avoid theft and inventory shrinkage. Employees in this classification receive direct supervision within a framework of well-defined Company policies and procedures. Position reports to the Store Manager.

**ESSENTIAL JOB FUNCTIONS**:

- Report to work on scheduled day at the scheduled time, be neatly groomed and in approved uniform as described per the Company Dress Code.
- Act professionally at all times, displaying a positive attitude, and representing the company in a positive manner to customers, vendors, service providers, and other employees.
- Helping customers purchase products by fully understanding the stores available products and having knowledge of product promotions/pricing.
- Meet, greet, and thank customers in a friendly and timely manner, providing the best customer service and handling complaints quickly and tactfully.
- Develop customer connections by understanding a customers frequent purchases and developing a one-on
- one relationship.
- Properly utilize all transactional equipment (cash registers, electronic safe, lottery, fuel, phone card, EBT, credit card, etc.) to efficiently process customer transactions.
- Adhere to proper cash handling procedures to prevent loss of profit in the store per Company Loss Prevention Policy.
- Adhere to security controls established by the company regarding drive-offs, burglary and theft prevention, identification checks, counterfeit bills, etc.
- Use, operate, clean, deep clean, and maintain cleanliness of all food service equipment (coffee, fountain drink machine, frozen beverages, iced tea, hot dog grille, microwave, etc.).
- Maintain cleanliness/organization of store (inside/outside) including, but not limited to: Restrooms, floors, countertops, shelving, displays, merchandise, food service equipment and area, parking lot, pumps, car wash, and facility property including other outside equipment/units.
- Properly stock, clean, organize, and maintain cleanliness/organization of the walk-in cooler and freezer.
- Perform inventory duties, including following vendor check-in process, correct product pricing policies, and check/place codes on products according to policy. Stack products in boxes/crates on the floor carefully, to not exceed five (5) feet.
- Rotate merchandise using the First In, First Out (FIFO) method, ensuring all merchandise and displays are appealing, organized, clean, and priced appropriately.
- Complete all required orientation training and on-going training and attend store meetings.
- Notify management or Human Resources of any observed dishonesty by customers, vendors, or store employees.
- Keep all doors locked in secured areas; ensure that all doors are properly locked during closing, and that the alarm is properly engaged.
- Act in accordance with all local, state, and federal laws and regulations.
- Notify supervisor and/ or Human Resources of any incidents that occur in the store; document and report all information on appropriate company forms.
- Accurately record all time worked and lunch breaks utilizing the computerized time clock program and manual time sheets.
- Provide assistance to customers with the operation of fuel pumps, air hoses, car wash, fountain, cappuccino, coffee, and all other equipment/machines on store property as needed.
- Properly and accurately ring all fuel and non-fuel sales/purchases; lottery tickets, & activate pre-paid cards etc. on the cash register.
- Understand the laws regarding age-restricted sales (tobacco, alcohol, and lottery); verify identification prior to selling any age-restricted product.
- Put the register on the log-in screen while performing tasks outside of the cash register area to ensure security of the register.
- Properly check in/close out the register after shift ends, completing required logs and worksheets (shift report, count sheets, etc.).
- Pre-heat, stock and code food service items as instructed; utilize a thermometer to ensure product is at th

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