Quality Coordinator

4 weeks ago

Fontana, United States Freemen Nutra Group Full time

**About Freemen Nutra**:
At Freemen Nutra Group, our diverse portfolio centers around ingredient solutions for the food, beverage, and functional nutrition markets. We are a leading global supplier who integrates the needs of our customers and provides start to finish product solutions. Our market intelligence and commitment to transparency has transformed the industry - empowering our team, and the customers we serve. We believe that the diverse perspectives of our employees only help forge our unified voice as a company. Full of energy and drive, we are committed to continue to re-invest in ourselves, our team (The Freemen Family) and the clients we serve.

**Job Purpose**:
We are seeking a Quality Coordinator to assist the Quality Systems Supervisor by supporting quality, sample and document requests to deliver world class service to our customers while ensuring global warehouse distribution processes are in compliance with company and industry standards. As part of our team, you will accomplish this by working with cross functional teams on a daily basis to ensure high quality product deliveries and customer expectations. You will follow our internal quality management system, as well as cGMP and GLP standards. Our ideal applicant has past experience in supporting quality roles in manufacturing, distribution supply chain operations, and/or related fields.

**Primary Role and Key Functions**:

- Understand and follow all safety policies, company policies and standard operating procedures including but not limited to current Good Manufacturing Practices (cGMP) and Good Laboratory Practices (GLP).
- Work to support the Sales, Branded, and Premix team by managing samples and document requests in a timely manner.
- Engage proactively with Sales, Branded and Premix team and/or customer on expected turnaround time or foreseeable delays.
- Provide professional and timely responses for any internal and external customers’ sample and document requests.
- Interact directly with SF global Headquarters in China (Quality and Product Managers) on the samples & document requests based on customer needs.
- Manage and maintain orderly storage and organization of all business (core, Premix, Branded) documents outside and currently in the CRM system.
- Organize a transparent raw material documentation system that is simple and efficient for rapid self-service when necessary.
- Proactively monitor expiration dates to ensure current active samples and documents are always on hand.
- Receive, review, relabel and package samples for intended customers upon arrival to Fontana CA location.
- Prepare and package UPS/FedEx/USPS shipments and corresponding documents based on customer needs.
- Continually assess sample and document processes and make process improvement recommendations as needed.

**Other Functions**:
**Quality**
- Collaborate with Quality team of any product or material that does not meet quality standards and of any issues or quality concerns.
- Perform quality checks on products and materials according to established procedures.
- Coordinate non-conforming product issues including identification, segregation, disposition, tracking of non-conforming product to minimize inventory discrepancies or to ensure they meet quality standards.
- Support in articulating and implementing SOPs & quality documents for improving efficiency.
- Participate in quality continuous improvement initiatives.
- Assist in conducting internal department audits.
- Coordinate Supplier questionnaires and 3rd party lab testing to meet customer needs.
- Coordinate quality desk audit and 3rd party lab testing.
- Assist in investigating quality issues, OOS, CAPA.
- Initiate change control communication internally and externally.
- Receive and maintain equipment PM, calibration, training records, and quality records.
- Review of logbooks.
- Additional support includes but not limited to:
**Premix**
- Conduct and document bench top development trials as directed.
- Evaluate and conduct sensory testing for organoleptic characteristics for powder, tablets, capsules, gummies, liquids, etc.
- Maintaining bench top workspace clean and in operable condition.
- Provide additional support cross-functionally as assigned, including, but not limited to administrative tasks within the office.

**Qualifications and Requirements**:

- BA/BS Degree in food science or related field preferred.
- 2-4 years professional experience in food, dietary supplements quality assurance, quality control, or related field.
- Familiarity with FDA cGMP and GLP standards.
- Excellent organization and attention to detail.
- Excellent attitude and willingness to learn.
- Able to manage multiple priorities and adapt to changing priorities.
- Computer software proficiency such as Word, Excel, Power Point, Outlook, Adobe, etc.

**Skills, Knowledge and Experience**:

- Excellent written and oral communication with customers in a professional and friendly manner.
- Collaborate with oth

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