Technology Applications Support Consultant

3 weeks ago

Bethpage, United States PSEG Full time

**Requisition**: 77910

**PSEG Company**: PSEG Long Island

**Salary Range**: $ 75,000 - $ 118,700

**Incentive**: PIP 10%

**Work Location Category**: Remote Local

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

PSEG offers a unique experience to our more than 12,000 employees - we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

**Job Summary**:
**Responsibilities**:

- Responsibilities include but not limited to the following:
- Responsible for working collaboratively with all stakeholders and serving as a technology leader for the effective use of technologies to maintain world-class operations and delivery of solutions. Develop and deliver technology and information strategy and trends, and best practices/governance
- Responsible to keep the environment current and identify continuous improvement areas as well as come up with new initiatives. Identify future technologies and implement new technologies once business approved.
- Define and build technical and data architectures within PSEG LI’s integrated data platform(s). Develop governance that promote data standards. Create and maintain documentation including data dictionaries, source-to-target maps, and database policies and guidelines.
- Provide other contributions as directed by your Technology Group Product Manager and/or Product Owner

This position will support the following areas:
- Application Support: Participate in web and content management-related projects and improving productivity of internal client organizations and customers by deploying new technology solutions focused on a combination of technologies for supporting PSEGLI MyAccount.
- Responsible for executing projects and/or support tasks and typically maintain a high level of direct client interaction. Works closely with management, clients, other systems technical staff and vendors in problem solving. Consults with the supervisor and IT professionals when the appropriate course of action is unclear or a major problem is suspected. They are responsible for operating and maintaining production systems, as well as providing hardware/software equipment support. Provides technical support and guidance to clients and systems areas through consulting, teaching and publication of documentation. Initiates and coordinates corrective actions.
- Smart Services & Digital Customer Solutions: Develop your skills in the areas of Customer Care, Call Center technologies, Digital Channels such as Sitecore,OKTA, Mobile Apps, AWS Alexa, Automation, Customer Web Portals/self-service, and emerging technologies.

**Job Specific Qualifications**:

- Required Qualifications:
- Bachelor degree in Computer Science or a related technical field
- A minimum of 2 years relevant experience within the information technology field or an industry with reliance on technical expertise.
- Experience developing business process flows and soliciting business requirements
- Familiarity with Enterprise Resource Management or Customer Relationship Management software
- Prior experience supporting a Windows environment
- Familiarity with Linux and Windows
- Experience working with software vendors to showcase issues and help troubleshoot

**Minimum Years of Experience**:

- 2 years of experience**Education**:

- Bachelor in Computer Science or Information Technology**Certifications**:

- None Noted**Disclaimer**:
Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further procee

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