Guest Services Agent Homewood Suites Wilmington Pm
1 week ago
**What You’ll Do**:
You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area, then this may be the job for you. In addition to generally spreading joy, you'll be making sure all gue3st receive excellent service from check-in to check-out.
A lot goes in to creating a perferct hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Our fast paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge fthe local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.
**Where you've been**:
We're looking for someone with a high school diploma (or equivalent) and preferably 3 to 6 months related experience. More importantly, you must be a people-person you will need to interact with all hotel guest and team members in a polite manner at all times, fulflling requests (even challenging ones) in a timely manner. You must be able to work well under pressure.
When you here:
SOmetimes you'll be behind the desk, but also be prepared to move around because more than half of the time you will be standing/sitting, carrying up to 50 lbs, walking, bending/twisting, climbing stairs, and more. You also must be able to accomodate varying schedules including nights, weekends, and holidays. But wait, there is a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.
**Experience**: Preferred
- 1 - 3 years: Hotel Front Desk/Customer Service Experience
**Education**: Preferred
- High School or better
**Behaviors**: Preferred
- Team Player: Works well as a member of a group
- Leader: Inspires teammates to follow them
- Enthusiastic: Shows intense and eager enjoyment and interest
- Dedicated: Devoted to a task or purpose with loyalty or integrity
**Motivations**: Preferred
- Self-Starter: Inspired to perform without outside help
- Goal Completion: Inspired to perform well by the completion of tasks
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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