Hotel Sales

**Description**

**Job Overview**:
The primary responsibility of the Hotel Sales & Catering Manager is to cultivate top accounts through engaging relationships via multiple contacts, travel, presentations, and prospecting to secure group business with function space and food & beverage events to increase casino revenues and maximize average daily room rate.

**Purpose**:
Our genuine engagement and positive energy provide guests with an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

**Value System**:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

**Duties and Responsibilities**:

- Prospects new accounts to generate new revenue opportunities for the casino
- Cultivates top accounts through engaging relationships via multiple contacts, travel, presentations and prospecting
- Responsible for telemarketing/cold calls, weekly follow-up correspondence and in-person sales calls
- Attends trade shows, client presentations, sales meetings and educational seminars
- Manage the properties catering and events to ensure an exceptional experience to all external and internal customers
- Develop and write catering proposals, contracts and event orders; schedule catering events in online system; respond to client and guest questions; and work toward achieving sales goals
- Cultivate and maintain a list of preferred vendors
- handles sales and customer service issues including providing timely correspondence, researching, resolving and clarifying invoice questions; and providing knowledgeable and appropriate suggestions regarding menu selections
- Directs others in the completion of a task or assignment. Renders advice and provides expertise or judgment based on information gathered, studied, analyzed, or reviewed
- Arrange a timeline to complete tasks and department assignments or projects and meet the deadlines related to those assignments
- Works on projects or services to help achieve the objectives of the department
- Focuses on achieving the goals or objectives of the department using available resources (staff and budgetary)
- Evaluates the schedule or timelines related to the completion of assignments while maintaining service and/or product quality
- Develops staff skills to enhance department effectiveness and manages resources to eliminate excess costs or unnecessary expenditures
- Performs the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program and the regulations prohibiting service to minors and/or intoxicated persons
- Develop relationships within the community to strengthen and expand the customer base for sales opportunities.
- Check availability for group enquiries, consult with revenue for pricing, prepare and send out sales proposals in a timely manner
- Creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
- Ensures compliance with departmental and overall property policies and procedures
- Ensures compliance with Illinois Gaming Board internal controls
- Responsible for divisional or departmental compliance with all Illinois Gaming Board rules and regulations
- Possesses a working knowledge of all department and company policies and procedures
- Other duties and responsibilities as assigned

**Job Requirements**:_(please ensure you meet the listed requirements prior to applying_**)**
- High School diploma or GED- **required**:

- Bachelor's Degree in Related Field AND two (2) years Relevant Supervisory experience
- **required**
- OR Four (4) years' experience in a Relevant Management position
- **required**:

- OR Three (3) years' experience in a Supervisory position with Wind Creek Hospitality
- **required**
- Three (3) years hotel sales experience or similar role
- **required**:

- Good writing and verbal communication skills
- preferred
- Ability to speak multiple languages - preferred
- Casino Hotel experience
- preferred
- Must be computer proficient and have extensive knowledge in working with Microsoft Office Suite products (Word, Excel, PowerPoint, and Outlook) and other hotel-related software
- preferred
- Must be able to lift and carry up to 60 pounds
- Must be able to stand and walk for the entire shift
- Willing to work odd and irregular hours including nights, weekends, and holidays
- Willing to travel and participate in training as recommende