Outreach Coordinator

3 weeks ago

New York, United States Grameen America Inc. Full time

**Location: New York City (Travel to Outer Boroughs)**

**Salary: 21.45 per hour**

**About Grameen America, Inc.**

Grameen America Inc. (GAI) is the fastest growing microfinance nonprofit organization in the United States, dedicated to helping low-income entrepreneurial women build businesses to achieve financial independence and mobility. Founded in 2008 by Nobel Peace Prize recipient Mohammad Yunus, Grameen America uses a proven group-lending model based on trust and shared accountability to support female entrepreneurs with affordable loan capital, affordable loan capital, asset and credit building tools, training & peer support.

***In 2021, Grameen America launched the Elevate initiative to accelerate the organization’s commitment to racial equity. The Elevate initiative aims to meaningfully address systemic barriers and funding gaps that women in financially underserved Black communities face. Elevate branches are currently located in Harlem, NY, Newark, NJ, Memphis, TN, and Atlanta, GA with plans to expand nationally and reach 80,000 Black women entrepreneurs over the next decade.**:
**Role Overview**:
The **Outreach Coordinator (OC)** is an **entry-level** position responsible for increasing the branch’s membership base through various community outreach activities, building new relationships within the community, and maintaining existing ones. This role will also support recruitment and retention of members. The Outreach Coordinator will provide educational opportunities and assist women in need of financial services. The position requires someone who is self-motivated, enthusiastic, collaborative and community-oriented to take on this exciting role.

**Primary Responsibilities**:
**Outreach & Recruitment**
- Spread awareness of the Grameen America lending program through community outreach activities and organizing to attract and recruit new members.
- Grow member base to achieve designated membership growth targets.
- Maintain accurate documentation of all member searches and other recruiting activities.
- Follow all company standards pertaining to recruitment activities.
- Develop an outreach plan for local territory and surrounding communities to attract, recruit and retain new member
- Attend relevant community activities and events to identify potential members and provide information directly to the community about Grameen America’s microloan program. (Events can take place on evenings and weekends).
- Create a pipeline for the member intake process showing the various stages of this process.
- Schedule and manage outreach presentations (materials/packets) in the community and communicate the details of the event, coverage, final details, and follow-up process for all attendees.
- Develop a consistent presentation flow for effective communication and facilitation of community informational meetings and/or individual prospect informational calls/in-person discussions.
- Follow company standards to ensure high quality performance and productivity by reaching and exceeding weekly, monthly, and annual member acquisition goals

**Client In-Take Management**:

- Manage the member intake process from the initial communication through membership approval.
- Set clear expectations of the program, provide an accurate overview of Grameen America’s peer network “group” model.
- Assist Community Development Associate and Branch Manager on client assessment in terms of commitment, business readiness, ability to invest and repay loan, and their willingness to participate in program actively.
- Once approved, lead a smooth transition process for members into the program (hand off to Community Development Associate).
- Facilitate and lead weekly center meetings with current members.
- Respond to client questions and address any issues in a timely manner.
- Grow member base to meet recruitment targets.
- Ensure action plan is achieved in terms of number of clients on-boarded into the program, fit of new members with GAI program (measured in terms of engagement, retention, recommendation), quality of portfolio for on-boarded members.

**Relationship Management**:

- Build positive relationships with members.
- Provide a high level of customer service support when dealing with members (potential and existing).
- Resolve local concerns, issues, and questions in a timely and professional manner.
- Work with branch team to enhance member engagement and experience.
- Meet goals regarding member engagement, group accountability, retention, peer-to-peer referrals.

**Qualifications**:

- Extensive experience in community outreach & program coordination.
- Minimum of High School diploma or equivalency preferred, or two years of relevant work experience required.
- Have working knowledge and experience with Black women.
- Have an enthusiastic, high energy, and entrepreneurial spirit.
- Possess strong analytical, problem solving and quantitative skills.
- Excellent attention to detail and strong organizati

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