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General Manager
4 months ago
**WHO ARE YOU?**
Do you enjoy venue management? We are looking for a highly motivated General Manager who is passionate and motivated, resourceful, and innovative, entrepreneur and forward thinking
**WHO ARE WE?**
Insomniac produces some of the most innovative, immersive music events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction. The quality of the Headliner experience is our top priority. Throughout our 25-year history, Insomniac has produced festivals, concerts and club nights for millions of attendees across the nation. The company was founded by Pasquale Rotella, and has been based in Los Angeles since it was formed in 1993.
Insomniac’s West Coast Clubs Division is focused on creating a best-in-class experience for our Headliners. Our expanding roster of club partners includes some of the world's top venues, delivering performances from globally renowned DJs backed by top-notch sound and visuals. The diverse calendar of events celebrates the electronic dance music community and culture, offering an endless range of experiences. Insomniac’s West Coast Clubs Division includes venues such as Exchange, Academy LA, Time Nightclub, and Nova SD.
**THE ROLE**
The General Manager is responsible for all aspects of the entertainment venue and business operations. This is not a remote position.
**RESPONSIBILITIES**
- Venue Development & Management_
- Clearly communicate performance expectations to direct and in direct reports while providing constructive, developmental and consistent feedback
- Oversee and manage performance conversations with direct reports and other members of management timely and effectively
- Create incentives for improvement and development
- Set realistic and attainable goals for department heads and provides encouragement and direction
- Prepare timely and productive performance reviews/feedback
- Consult with Senior Management regarding compensation decisions to ensure decisions are made with parameters of company compensations program
- Ensure that department heads are consistently providing feedback and development to team members
- People Management & Development_
- Oversee all management discipline and terminations with HR/Senior Management
- Respond to misconduct/policy violations immediately, consistently and in accordance with company procedures and through investigations and gathering of information
- Follow all company procedures on terminations, including consulting with HR/Senior Management in advance of all terminations, in a professional, unemotional, and respectful manner and ensure all management act the same
- Compliance & Workplace Standards_
- Facilitate productive and concise meetings while ensuring positive interaction among all participants, providing the opportunity for voices to be heard
- Encourage open and candid discussions among teams while encouraging debate and positive confrontation among teams
- Shares useful information with other venues and with home office
- Overall Venue Leadership_
- Creates culture and character for venue and work environment through their own conduct as well as by consistent awareness of actions of all managers
- Act as resource for entire venue while ensuring all team members have compassion and empathy forum to raise concerns
- Communicate in a compassionate, yet fair and consistent, manner to all individuals
- Create, inspire and encourage synergy between all venue departments, mediates and resolves disputes and takes an active leadership role in all venue emergencies
- Create, encourage and enforce of and ensure compliance with all company-wide policies and standards
- Partner with Counsel on all venue litigation matters, ensure that all venue permits, certificates and licenses are maintained, up to date and posted as required by law
- Talent Relations_
- Understands music industry trends, partners with talent buyer(s) in reaching decisions regarding talent; provides direction to and manages Talent Buyer in selecting and booking talent while analyzing the financial results of the different types of talent choices
- Ensures that needs of artists and industry representatives are met, and the artists receive excellent experience in playing at our venue
**QUALIFICATIONS**
- 8+ years experience a general manager or operations manager in live events and/or clubs or hospitality industry
- Degree in hospitality, business management, or marketing or related experience is preferred
- 8+ years experience of people and team management
- Proficient in budgeting, reconciling and analyzing event operations excel spreadsheets
- Responsible for Alcohol Awareness Training Certification or Equivalent
- Flexible schedule with the willingness and ability to work nights, weekends and holidays
**WORK ENVIRONMENT**
- Must be able to tolera
