Irrigation Service Manager

4 weeks ago

Portland, United States Thirsty Turf Irrigaton, Inc. Full time

**Service Manager**

**The Role**: The Service Manager (SM) ensures the overall success of the Service Department from developing and adhering to annual budgets and managing the full schedule of client services, all the way down to the details of the field notes on each invoice. A successful SM will utilize and develop the people, tools, and processes to ensure goals are met, customers are satisfied, and team members are encouraged and growing in their roles. They will always keep the bigger picture in mind, making decisions and seeking opportunities that are critical for growing the team, department, and company.

**Qualifications**:

- Must have a servant leadership mindset, able to lead the Service Team by example and willing to do anything yourself that you would ask of your team.
- The drive to be a culture keeper; demonstrating the company’s mission statement and core values in all interactions with the team and public.
- Ability to work in a fast paced environment and make quick decisions that consider the bigger picture.
- A high level of autonomy and resourcefulness.
- A friendly, professional demeanor in all written and verbal communications.
- The ability to build strong relationships with customers, teammates, and vendors in person, or over the phone.
- Strong organizational and time-management abilities.
- A passion for details and accuracy.
- A strong aptitude for technology, including the ability to quickly learn new softwares and devices, keeping the Service Team accurate and efficient.
- The drive to create and update processes and procedures as the department and company continue to evolve.
- Exemplary customer service skills, including negotiating and de-escalation.
- Highly flexible mentality, able to adjust to the ever changing and unknowns.

**Requirements**:

- Strong knowledge of industry standard irrigation parts, equipment, practices, troubleshooting and installation techniques, required.
- Demonstrated ability to lead a team composed of both office and field staff.
- Ability to install custom design build irrigation systems, preferred.
- Ability to read blueprints and build irrigation systems per plan, preferred.
- Proficiency in MS Office Suite (including Word, Excel, Outlook and Teams), required.
- Proficiency in Quickbooks, required.
- Demonstrated proficiency in at least one CRM program, required.
- A valid driver’s license with a good driving record.

**Education**:

- High school diploma or GED, required.
- Bachelor’s degree in Business Management or Landscape related field, OR equivalent experience, preferred.

**Physical Requirements**:

- Willing and able to work in the field with the service team for training, advanced troubleshooting, etc. as needed. This includes walking, bending, lifting, crouching, crawling, digging, raking, etc. in various weather conditions.
- Extensive keyboarding
- Ability to sit for extended periods of time

**Salary & Pay**:

- Annual salary
- Annual bonus

**Benefits**:

- Health insurance
- Dental insurance
- Retirement plan
- Paid time off
- Relocation assistance
- Professional development assistance

**Job Type & Hours**:

- Monday to Friday
- Full time year round
- In-person only. Remote options are not currently available.
- **Why Thirsty Turf?**_

Thirsty Turf Irrigation, Inc. is Maine's largest and locally owned irrigation company. With a passionate, well-educated team of industry-certified professionals, we continue to provide the highest-quality service to our customers year after year.

Culture is very important to us. Be part of a team that appreciates you, where you can create your own opportunities We are a fast paced, energetic, family-friendly company committed to helping others personally develop to become the very best version of themselves, in a safe and pleasant environment.

**We want to know what makes you a great fit for Thirsty Turf**

**Required: Please Submit Cover Letter with Resume**

Pay: From $85,000.00 per year

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Retirement plan

Payment frequency:

- Paid biweekly

Schedule:

- 10 hour shift
- 12 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus opportunities

Application Question(s):

- Required: Please Submit Cover Letter with Resume

Work Location: In person

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