Digital Experience Specialist

4 weeks ago

Purcellville, United States Loudoun County Public Schools Full time

**Job Overview**

The Digital Experience Specialist maintains a complex technology environment and ensures all technology elements are operating effectively so that students, teachers, and staff can remain focused on student learning. This position maintains a deeper technical understanding of the digital learning environment and serves as a support resource for Digital Experience Specialists across multiple schools and administrative sites.

Digital Experience Specialists may be reassigned to assist and/or support other locations to meet the needs of the district, in accordance with School Board Policy

**Roles and Responsibilities**
- Consults with staff to maintain all technology elements within the assigned location.
- Collaborates with school or departmental staff for technology purchases and the effective allocation of technology resources.
- Communicates with staff regarding system changes, ongoing issues, and upcoming projects.
- Serves as assigned owner of all incidents reported by staff and students, and ensures resolution in a timely and effective manner.
- Deploys, installs, troubleshoots, repairs, and maintains all technology equipment and peripherals within the assigned location.
- Maintains accurate inventory of technology equipment assigned to assigned to buildings, students, and staff.
- Performs system administration work to include user account management and installation of district approved software.
- Implements emerging technologies, monitors progress, and reports findings to departmental leadership.
- Develops and maintains knowledge articles and related technical documentation for students and staff.

**Qualifications**
- Below are the minimum qualifications for this job. Equivalent combinations of education and experience are also acceptable._

**Education**
Associates degree or two years of equivalent experience in an Information Technology field

**Experience**

**Licenses and Certifications**

MCP or MCSA, ITILv4, HDI, A+, N+ certifications preferred

**Knowledge, Skills and Abilities**
- Demonstrates ability to take initiative and to handle new duties with limited direction; determines and set work priorities; maintains confidentiality; works independently; responds calmly and efficiently when under pressure and/or frequent interruptions; collaborates effectively with many different audiences
- Strong oral and written communication skills; strong interpersonal skills; Ability to determine and set work priorities, maintain confidentiality, work independently, and work effectively during periods of heavy workloads and tight deadlines

**Physical Requirements**

The following provides a brief description of physical requirements for this position:
While performing the duties of this job, the employee is regularly talking, expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers

FLSA Status: Non-Exempt

Hours: as needed

Reports To: Coordinator, Digital Experience

Salary Level: Banded Rates: Band 8

Selected employee will work part-time starting May 6; no end date determined

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