Paint Department Customer Service Full Time

2 weeks ago

Sharon, United States Koopman Lumber Full time

DESCRIPTION: Responsible for receiving payment from customers for merchandise or service; growing sales by servicing customers, answering telephone inquiries, keeping displays and store well maintained, clean, organized and safe.

RESPONSIBILITIES:

- Responsible for consulting with and mixing paint for customers
- Assisting with checking in, organizing inbound shipments of merchandise
- Receiving payment from customers for merchandise or service
- Waiting on customers
- Keeping displays and store well maintained, clean, organized and safe
- Keeping inventory counts accurate for the department
- Provides customers with information on additional items related to purchases made
- Provides the highest level possible of service to all customers
- Maintains up-to-date knowledge of the products sold, product usage, product prices and new products on the market
- Operates cash register, including but not limited to taking payments on charge accounts and selling gift cards.
- May counts cash drawer at either opening and/or closing of the day
- Interacts in a positive, pleasant and prompt manner with customers in person and on the telephone
- Assists with questions regarding merchandise, location of merchandise in store, pricing and promotions
- Attends and participates in all company-sponsored and vendor training programs as required
- Promotes team concept and motivates fellow staff with a positive attitude at all times
- Promotes company events and promotions to customers
- Moving or stocking of items with use of forklift (after meeting of requirements and proper training)
- Engage with outside sales paint staff in support of the paint operations and customer service
- Engaging prospective professional painters and coordinating retention efforts with outside paint sales

SKILLS, KNOWLEDGE & ABILITIES:

- Ability to operate cash register (computer) equipment
- Ability to do math, read orders, follow instructions
- Ability to communicate with customers, other employees and supervisors using verbal and written skills
- Good interpersonal, communication and customer service skills
- Knowledge and ability to use safe lifting techniques

PHYSICAL DEMANDS:

- Ability to stand up to 8 hours at a time
- Ability to reach overhead to grasp materials
- Ability to sit, climb or balance, lift, twist, and bend, stoop or squat to floor level on a repetitive basis
- Strength: regularly lift, carry, push or pull up to 50 pounds
- Manual dexterity

ENVIRONMENT AND PHYSICAL WORKING CONDITIONS:

- Working both indoors in controlled temperature, and occasionally outdoors in varying elements

Additional functions and duties may be assigned by supervisors as deemed appropriate

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