Current jobs related to Shampoo Technician - Salisbury - About Faces Day Spa Salisbury

Description:
About Faces Day Spa & Salon is currently seeking a **part time Shampoo Technician** to work in our Salisbury location. Come to work for an award-winning spa and salon. We were voted Best Day Spa in Wicomico County in 2023 by Coastal Style magazine and Metropolitan magazine. Founded in 1970, About Faces is a family run business that is Maryland's Choice for Spa and Salon services.

About Faces offers a competitive compensation and benefits package that includes the following:

- Paid time off
- Medical, dental and vision insurance
- Life and disability insurance
- 401(k) retirement plan

Members of our team also enjoy working with a fantastic and positive team, hands-on training and mentoring, assistance and guidance in growing professionally, and the opportunity to have a positive impact on others.

**Position Title**: Shampoo Technician

**Classification**: Non-Exempt/Hourly

**Reports to**: Hair Department Manager

**Department**: Client Care

**Job Summary**:
This is a key position that provides friendly and efficient customer service and shampoo functions to all hair service clients, as well as provides laundry and cleaning support to the location.

**Essential Functions**:

- Greets and welcomes client upon arrival to shampoo area with proper personal introduction
- Assess client shampoo and conditioning needs based on hair stylist recommendation and/or hair type
- Informs client of specific shampoo, conditioner and treatment products along with general product knowledge
- Makes client comfortable in shampoo chair
- Uses towels to ensure client remains dry
- Determines comfortable water temperature
- Performs shampoo, scalp massage and color rinse services using current protocols
- Sanitizes shampoo bowls between clients following current protocols
- Applies hair treatments and hot towel treatments as directed using current protocols
- Sweeps hair in department and maintains overall neatness of shampoo area, color area and hair department
- Performs laundry of all salon towels, capes, smocks, spa towels, robes and linens to meet demand of operation
- Handles customer’s questions and directs them to appropriate staff personnel.
- Interacts with staff in a professional manner, assisting hair departments as needed.
- Communicates all pertinent information to the Hair Department Manager or Location Manager.
- Attends all required shampoo training provided by About Faces to gain knowledge and become proficient with its shampoo protocols and product lines.
- Participates in quarterly inventory counts when requested.
- Promotes salon/spa services through professional knowledge, presence and conversation with customers.
- Ensures that all clean-up duties are completed prior to opening and/or closing and whenever necessary.
- Maintains a professional neat and clean appearance according to About Faces standards and dress code. Additionally wears an apron at all times
- Maintains client amenities as needed or directed in accordance with amenities programs.
- Other duties as assigned.

**Knowledge, Skill & Abilities**:

- Enjoys working with people.
- Attentive to details.
- Ability to effectively communicate in oral and written communications.
- Detail oriented, friendly, and organized.
- Ability to adapt to changing guest needs.
- Ability to coordinate and collaborate with staff at all levels.
- Ability to maintain composure and professionalism in unpleasant situations.
- Ability to solve problems and be proactive.
- Ability to memorize and remember guests names.
- Ability to learn the About Faces computer software program.
- Proficient in knowing and understanding all retail products and services.
- Adaptable to schedule changes and working conditions.
- Ability to mentor other staff members when requested.
- Ability to manage multiple tasks and put them in priority.
- Ability to respond to requests for service and assistance within the area of expertise.

**Other**:

- On a regular basis, requires the ability to stand for long periods of time.
- On a regular basis, requires walking and at some locations walk stairs.
- On a regular basis, requires the ability to handle multiple tasks with composure and ease.
- On a regular basis, requires the ability to reach with hands and arms.
- On a regular basis, requires the ability to speak, listen, and hear.

**Requirements**:
**Requirements**:

- Prior spa/salon experience helpful but not required.
- Ability to operate effectively in stressful situations.
- Customer service, communication, and interpersonal skills required.
- Attendance and participation in company meetings/trainings as scheduled.
- Ability to be flexible with scheduling (days, weekends, holidays).
- Work additional hours (within reason) during peak seasons and when requested.
- Must be able to understand, speak, read and write in the English language.

**Work Environment**:
The Shampoo Technician will be required to manage a number of responsibilities at one time, and may be interrupte