IT Specialist

**Job Summary**:
Softrim is a leading technology services provider with Managed IT and Low Voltage offerings. We have offices in Alpharetta GA, Raleigh NC, and Estero FL.

**Responsibilities**:

- Act as a liaison between users and remote Tier 2-3 team members and assist remote team members with service delivery, projects, and requests
- Assist with and solve technical issues relating to Microsoft Office, M365, SharePoint, OneDrive, Teams, network printing and scanning, VOIP, malware, and other technologies
- Develop and maintain technical expertise on desktop technologies, peripherals, networking, and cloud-based solutions.
- Support and implement Wi-Fi access points and Ubiquiti, other network infrastructure, WAN, LAN, and Firewalls (e.g., SonicWall)
- Evaluate, recommend, and execute new technologies to ensure optimal desktop infrastructure and network performance
- Perform preventive and proactive maintenance and support as needed
- Document all work performed in the ticketing system (ConnectWise)
- Accurately record all-time and notes for work performed following company standards
- Maximize billable status for work performed
- Other duties as assigned

**Requirements**:

- Associate degree or equivalent experience
- Working knowledge of IT and hands-on experience with networking, desktop technologies, and troubleshooting
- Hybrid on-site with major MSP clients in Chicago area but travel to other client sites occasionally required (around 10-20%)

**Desired Skills**:

- Network+, Security+, ITIL, Microsoft certifications are a plus.
- Working knowledge of ConnectWise ticketing system, Labtech, Bomgar, Ubiquiti, SonicWall, VOIP, Mobile Device Management (MDM), and technical documentation
- Ability to handle client interactions professionally and respectfully
- Strong customer service and client management skills
- Strong written, verbal, and interpersonal skills