Program Operations Manager

2 months ago

Houston, United States CrossWalk Center Full time

PROGRAM OPERATIONS MANAGER

The PROGRAM OPERATIONS MANAGER plans, organizes, monitors, and manages the day-to-day processes and operations of the assigned program or location to improve operational efficiency, particularly in the areas of administration, financial and programmatic operations. Coordinates, implements, and administers and evaluates projects and services. The individual is always looking for ways to engage their team and make the workplace more effective and efficient. Ops Managers understand finances, supply chain management, workflow, and staffing. Reports to the Programs Director.

PRIORITIES & RESPONSIBILITIES
- Find ways to increase quality of ministry and services to clients.
- Implement the right processes and practices across programs.
- Ensure program operations are carried out in an appropriate, cost-effective way.
- Improves operational management systems, processes, and best practices.
- Oversee the collection, analysis, and reporting of data.
- Oversee collection of program fees, van fees and cost recovery for incidentals.
- Oversee the pipeline for new clients targeting minimum 80% capacity.
- Drive continuous improvements in work processes to reduce operating expenses by specified targets.
- Oversee and lead to achieve program goals via effective Performance Management for all direct reports with at least 3 minimum formal sessions.
- Beginning of Quarter - goal / objectives
- Mid-review on progress
- End of Quarter feedback
- Plan and manage inventory: submit inventory purchase orders, oversee ‘warehouse’ efficiency.
- Perform quality controls and monitor KPIs.
- Moves Management, moving residents from one house to another.
- Field and troubleshoot calls from TDCJ Parole Officers

**Other Responsibilities**
- Manage records: client case management files, timesheets & expense reports, training records
- Report outputs, outcomes and impact metrics and testimonies to Programs Director
- Represent CrossWalk Center at events.
- Other duties in keeping with the scope and nature of the position.

**Professional Experience**
- Proven work experience as an operations Manager or similar role
- Knowledge of organizational effectiveness and operations management
- Experience with budgeting and forecasting
- Supply Chain Management: Plan, Source (client pipeline), Make (intake), Deliver (re-entry plan/program), and Return (CWC re-entry KPIs)
- Experience with transitional living operations and re-entry programs preferred.
- Experience with the Texas Department of Criminal Justice is a plus.

**Skills**
- Leadership ability.
- High social skills
- Knowledge of active listening.
- High level of EQ.
- Strong written and oral communication skills - people person, keep team on track.
- Computer and Microsoft Office 365 experience and proficiency is required.
- **Effective presentation skills using PowerPoint and the Microsoft Office suite**.
- Ability to work with a team of professionals in a culturally diverse environment.
- Strong time-management skills.
- Ability to prioritize tasks.
- Strong organizational abilities.
- Ability to multitask and to work and function under pressure.
- Analytical
- Strategic Problem solver

**Personal Qualities**
- Active Christian plugged into Christian community.
- Patient
- Transparent and high integrity individual who operates with the highest possible levels of mutual trust, confidentiality, and confidence.
- Exemplify professionalism and a positive image - responsible.
- Punctual and timely for meetings and completing assigned tasks.

**Education**

**Required**:Degree in Business, Operations Management, or related field/experience

**Bi-lingual**: English/Spanish is a plus.

Pay: $40,000.00 - $45,000.00 per year

**Benefits**:

- Flexible schedule
- Health insurance
- Paid time off

Compensation package:

- Performance bonus

Experience level:

- 5 years

Schedule:

- 8 hour shift
- On call
- Weekends as needed

People with a criminal record are encouraged to apply

**Experience**:

- Operations Management: 5 years (preferred)

Ability to Relocate:

- Houston, TX: Relocate before starting work (required)

Work Location: In person

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