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Admission Coordinator

4 months ago

Pearland, United States Thrive Rehab of Pearland Full time

We are currently looking for a Full-Time Admissions Coordinator **with excellent customer service**.

**Summary/Objective**
In keeping with our organization’s goals, the primary purpose of the Admissions Coordinator is to ensure the needs of the facility are met by facilitating the admissions process and participating and monitoring the center’s general marketing action plan.

**Essential Functions**
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Responsibilities**

**Technical**
- Participates in the development and monitoring of center’s general marketing action plan.
- Obtains target goal number of admissions and referrals through execution of the center’s marketing action plan.
- Ensures budgeted census mix is met or exceeded through execution of the centers marketing action plan.
- Obtains referral information from telephone and walk-in inquiries, including complete clinical and financial information necessary for admission committee approval.
- Ensures financial verification is accurate and complete before the patient is admitted to the Center thus assisting in reducing accounts receivable.
- Obtains family commitment to tour the Center on all viable referrals. Conducts a professional tour utilizing Center clinical personnel as assistance in gaining family commitment to admit to the Center.
- Directs, educates, and coaches center’s personnel to comply with centers admission process.
- Conducts the admission process of signing in and explaining admission policies to patients and their families. Ensures a smooth transition is achieved and that all paperwork is complete upon admission. Emphasizes financial arrangements and responsibilities.
- Chairs the daily admissions meeting with Center personnel to update on referrals, admissions and follow-up which needs to be conducted in order to obtain admission. Assists with increasing conversion rate by following up on all referrals immediately. Informs the admissions committee of upcoming discharges.
- Informs Marketing Director of any referral source issues that arise during the referral process.
- Develops relationships with all external referral sources. (Community, AL/IL Centers, Physician offices, and other local healthcare providers)

**Administrative**
- Supports the overall goals of the Company and the Center.
- Facilitates all Center marketing meetings and conferences.
- Prepares all necessary data for such meetings
- Communicates all billing issues with accounting office and Marketing.
- Documents all necessary information in an accurate and timely manner.
- Maintains accurate daily updates on the Marketing Information System ensuring all data elements are input so that reports can be generated on a daily, weekly and monthly basis. Also responsible for the integrity of the data which is input into the MIS (CRM, PCC).
- Participates in Company marketing functions, e.g., conferences, seminars, In-services, and meetings.

**Qualifications**
- Preferred: Two to three years’ experience with the admissions process at a SNF, subacute, rehab, or other health care facility.
- Proven success in personally developing referrals for a medical product from health care target markets (physicians, hospitals and case managers).
- Excellent organizational skills with a detailed orientation towards documentation and follow-up.
- Professional telephone skills with the ability to handle referral calls effectively and efficiently, meeting the needs of the referral sources and families.
- Inside or outside sales experience preferred.
- Ability to work with family members and conduct tours with a focus on closing.
- Computer experience using a marketing information system.
- Professional appearance.
- Enthusiastic, motivated attitude.
- Experience with Medicare and Medicaid guidelines preferred.
- Knowledge of managed care industry preferred.
- Experience with local community groups preferred.

**CONSUMER SERVICE**
- Presents professional image to consumers through dress, behavior and speech.
- Adheres to Company standards for resolving consumer concerns.
- **Ensures that all patient/resident rights are protected.**

**Work Environment**
This role requires regular walking to various locations within a facility. This role routinely uses standard office equipment such as computers, phones, photocopiers. The employee will support the facility and staff in order to care for the residents. The employee will act as a team player to achieve the best care for the residents.

**Physical Demands**
While performing the duties of this job, the employee is regularly required to talk and hear. This would require the ability to lift, twist, bend or stand as necessary.

**Position Type and Expected Hours of Work**
Rotating shifts, holidays and weekends as scheduled and agrees to be on-call as needed. Agree to participate in disaster relief and emergency operations procedure staffing.