Front Desk Supervisor

4 weeks ago


Arlington, United States Hampton Inn Arlington Crystal City Full time

Job Summary:
The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

**Responsibilities**:
**QUALIFICATIONS**:

- At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Must have a valid driver's license for the applicable state.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
- Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.

**RESPONSIBILITIES**:

- Approach all encounters with guests and associates in a friendly service oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Maintain a friendly and warm demeanor at all times.
- Set the standard for guest relations at the Front Desk.
- Obtain all necessary information when taking room reservations.
- Monitor all V.I.P. and special guest requests.
- Review Front Office log and Trace File daily.
- Fully comprehend and execute all relevant phases of the front desk computer system.
- Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
- Be aware of all rates packages and promotions currently underway.
- Be familiar with all in-house groups.
- Be aware of all closed out and restricted dates.
- Follow and enforce all Aimbridge Hospitality hotel credit policies.
- Be able to perform all duties of Front Desk Agent.
- Be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed.
- Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.
- Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
- Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e. answering phones call-backs to guests guest request log).
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
- Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
- Ensure the maximization of room revenue through Rooms Merchandising.
- Answer all guest inquiries in a timely and professional nature.
- Be involved in departmental meeting planning and execution.
- Help maintain productivity levels at or above budgeted standards.
- Perform any other duty as required by management.
- Assist in training of new hires and current associates on a regular basis.
- Attend meetings as required by management.

Company Overview:
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

**Benefits**:
After an initial waiting period, those hired into full time posit


  • Front Desk Supervisor

    3 weeks ago


    Arlington, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. *$300.00 Sign-On Bonus Responsibilities QUALIFICATIONS: *...

  • Front Desk Supervisor

    3 weeks ago


    Arlington, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: * At least 2 to 3 years...


  • Arlington, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: * At least 2 to 3 years...


  • Arlington, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. *$300.00 Sign-On Bonus Responsibilities QUALIFICATIONS: *...

  • Front Desk Supervisor

    4 weeks ago


    Arlington, United States Courtyard Arlington Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...

  • Front Desk Supervisor

    3 weeks ago


    Arlington, United States Hilton Arlington (TX) Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. ***$300.00 Sign-On Bonus** Responsibilities: QUALIFICATIONS:...

  • Front Desk Supervisor

    3 weeks ago


    Arlington, United States Crowne Plaza Crystal City - Washington, D.C. Full time

    B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western...


  • Arlington, United States B. F. Saul Company Hospitality Group Full time

    **Front Desk Supervisor - Homewood Suites Arlington** Arlington, Virginia / Homewood Suites by Hilton Arlington Rosslyn Key Bridge Front Office / Full Time B. F. Saul Company Hospitality Group is the hospitality subsidiary of the largest, private real estate and banking concern located in the Washington, D.C. area. Utilizing time proven investment...

  • Front Desk Supervisor

    3 weeks ago


    Arlington, United States B. F. Saul Company Hospitality Group Full time

    **Front Desk Supervisor - Homewood Suites Arlington** Arlington, Virginia / Homewood Suites by Hilton Arlington Rosslyn Key Bridge Front Office / Full Time B. F. Saul Company Hospitality Group is the hospitality subsidiary of the largest, private real estate and banking concern located in the Washington, D.C. area. Utilizing time proven investment...


  • Arlington, United States Palette Hotels Full time

    Job DescriptionJob DescriptionPosition: Front Desk SupervisorEssential Duties and ResponsibilitiesAs a Front Desk Supervisor, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A day and night Supervisor contributes to the first...


  • Arlington, United States lionheartkid Full time

    **Front Desk Administrator - Lake Arlington** Arlington, Texas / Academy Teachers & Support / Full Time Lionheart is a non-profit Christian organization committed to excellence in early childhood education. We are passionate about equipping kids to be world changers, and supporting working parents who need quality, affordable care and education for their...


  • Arlington, United States lionheartkid Full time

    **Front Desk Administrator - Lake Arlington** Arlington, Texas / Academy Teachers & Support / Full Time Lionheart is a non-profit Christian organization committed to excellence in early childhood education. We are passionate about equipping kids to be world changers, and supporting working parents who need quality, affordable care and education for their...


  • Arlington, United States Marriott International, Inc Full time

    **Job Number** 24101360 **Job Category** Rooms & Guest Services Operations **Location** Crystal Gateway Marriott, 1700 Richmond Highway, Arlington, Virginia, United States VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for...

  • Front Desk Associate

    2 months ago


    Arlington, United States Onelife Fitness Full time

    Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone. Front Desk Associates are expected to surpass all expectations under the management o Front Desk, Front Desk Associate, Associate, Instructor, Hotel, Skills

  • Front Desk Associate

    3 weeks ago


    Arlington, United States Sport & Health Full time

    ** Front Desk Associate** **Job Category****:** Front Desk **Requisition Number****:** FRONT014549 Showing 1 location **Job Details** **Description** **Summary Objective:** Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone. Front Desk Associates...

  • Front Desk Associate

    3 weeks ago


    Arlington, United States Onelife Fitness Full time

    ** Front Desk Associate** **Job Category****:** Front Desk **Requisition Number****:** FRONT013763 Showing 1 location **Job Details** **Description** **Summary Objective:** Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone. Front Desk Associates...


  • Arlington, United States Marriott Full time

    Job Number 24101360 Job Category Rooms & Guest Services Operations Location Crystal Gateway Marriott, 1700 Richmond Highway, Arlington, Virginia, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful...

  • Front Desk Manager

    1 week ago


    Arlington, United States MedStar Capitals Iceplex Full time

    Position Summary The Front Desk Manager is responsible for providing friendly customer service support to all customers and the day-to-day operations of the facility. The individual provides efficient and accurate assistance to customers with the ability to understand and provide direction of customer needs. The individual is responsible for scheduling...

  • Front Desk Assoicate

    2 months ago


    Arlington, United States Gastroenterology Center of Norhern Virginia Ltd Full time

    **Job Advertisement: Front Desk Associate for Medical Office** We are a leading healthcare provider committed to delivering exceptional patient care and support, our team is dedicated to creating a welcoming and professional environment for both patients and staff. We are currently seeking a BILINGUAL/SPANISH speaking dedicated and customer-focused Front...


  • Arlington, United States Loews Hotels Full time

    Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic...