Room Attendant

2 weeks ago

San Francisco, United States Springboard Hospitality Full time

About our company:
Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going _Above & Beyond_ to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Primary mission:
**SCOPE OF WORK + TEAM**
- Reports to Director of Housekeeping/Executive Housekeeper/Housekeeping Manager
- Supports Housekeeping team

**RESPONSIBILITIES**
- Ability to walk, kneel, stoop, and stand for entire shift while cleaning and servicing guest rooms and perform medium work exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly lift, carry, push, or otherwise move objects.
- Strip beds, remove soiled linen, terry and trash from guestrooms and take to the appropriate locations in the prescribed manner.
- Check under beds and sofas for debris, clean bedroom/closet area, and make beds in the prescribed manner.
- Vacuum, sweep and mop floors to ensure guest room areas, balconies and hallways are free from debris
- Dust furniture/lamps/headboards/pictures/planters/chimney/chimney floor, clean kitchen counters/cabinets/drawers/refrigerators in the prescribed manner.
- Clean bathroom counters, floors, showers/tub in the prescribed manner.
- Report any missing/found articles, damage or maintenance problems to the Housekeeping Supervisor.
- Receive assigned section, keys, supplies and any priority requests from the Housekeeping Supervisor.
- Respond at all times, in a friendly, helpful and courteous manner to guests, managers and fellow associates. Report all guest issues and complaints to management.
- Adapt to workload based on hotel occupancy.
- Multitask, organize and prioritize tasks on an hourly and daily basis.
- Work well with others in a team environment.
- Work well under time constraint
- clear thinking and remaining calm.
- Perform job duties with attention to detail, speed and efficiency.
- Follow directions effectively.
- Work with mínimal supervision.
- Maintain confidentiality of guest and hotel information

**Qualifications**:
**EXPERIENCE**:

- **Prior Experience**:

- 1+ experience in hospitality preferred or equivalent establishment (required)
- **IT Expertise**:

- Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
- **Education**:

- High School diploma or GED required; college degree preferred.
- **Subject Expertise**:

- Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
- Report any unusual occurrences and/or request to Supervisor.
- Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
- Must be service oriented with excellent customer service and sales skills
- Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
- Must be energetic and outgoing
- Must possess excellent interpersonal and organizational skills
- Must be able to follow directions with attention to detail, speed and accuracy
- Must be a team player with the ability to work under mínimal supervision
- Must be able to multi-task in a fast-paced work environment
- Must be able to understand and work with basic financial information and solve basic arithmetic problems
- Must be able to type 45 wpm and have the ability to input data and access information on the computer
- Must have proficient working knowledge of Microsoft Office, Opera; preferred.
- Must be able to exercise confidentiality and discretion.

**OTHER EXPECTATIONS**:

- Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
- Demonstrate a working knowledge of all company safety a

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