Customer Support Specialist

1 week ago

Scarborough, United States Mainely Tubs Full time

Description:
**Elevate Customer Satisfaction with Mainely Tubs**

Are you a customer service expert with a knack for problem solving? Mainely Tubs is seeking a dedicate Onsite Customer Support Specialist to join our team. If you have a passion for providing exceptional service, we want to hear from you

**Key Responsibilities**:

- ** Troubleshooting Specialist**: Effectively troubleshoot customer inquiries and schedule water care and service requests, demonstrating strong problem-solving skills.
- ** Educator**: Educate customers on water care services and contract packages, providing valuable insights to enhance their experience.
- ** Grievance Resolution Specialist**: Manage complaints and resolve customer grievances related to service issues, ensuring a positive customer outcome.
- ** Team Collaborator**: Provide support to field technicians, assisting with scheduling and addressing other customer-related issues to ensure a smooth service process.

**Requirements**:

- **Customer Service Experience**: Three to five years of experience in customer service and/or related positions, demonstrating a track record of excellence.
- ** Education**: High school diploma and/or equivalent.
- ** Problem-Solving Pro**: Strong problem solving and troubleshooting skills, with the ability to think critically and find effective solutions.
- ** Service Recovery Expert**: Ability to de-escalate situations and provide service recovery, turning challenges into opportunities for customer satisfaction.
- ** Schedule**: Availability to work a Tuesday through Saturday schedule.

**Why Join Mainely Tubs**:

- ** Hands-On Learning**: Gain practical experience and knowledge in a supportive environment.
- ** Team Setting**: Join a team of experienced professionals who are passionate about what they do. We work hard, support each other, and celebrate successes together.
- ** Benefits**: We are 100% employee owned and all team members begin receiving annual grants of company stock in their second year. Other benefits include health insurance, 401(k) with match, paid time off and more.

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