Global Luxury Account Manager, Bulgari, West Coast

3 weeks ago

Irvine, United States Marriott International, Inc Full time

**Job Number** 24082427

**Job Category** Sales & Marketing

**Location** Western Regional Office, 17872 Gillette Avenue Suite 300, Irvine, California, United States VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** Y

**Relocation?** N

**Position Type** Management
**JOB SUMMARY**

The Global Luxury Account Manager is a luxury specialist responsible for providing account management and business development for Bulgari Hotels and Resorts’ most profitable luxury travel agencies in the given geographical area, West Coast North America (US and Canada West Region). This role will also be responsible for managing all market activations with the intent to increase Bulgari brand preference, loyalty, and profitable share from these accounts. In this market, this role will also be responsible for generating new and cultivating existing relationships with a given number of pre-assigned, goaled entertainment accounts affiliated with the music/movie/sports industry.

CANDIDATE PROFILE

Education and Experience Required
- 4-year degree from an accredited university in Business Administration, Marketing, or related major and 3+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance;
OR
- 5+ years of relevant professional experience in marketing or related function, demonstrating progressive career growth and pattern of exceptional performance.
- Fluent in English language

**Education and Experience Preferred**
- Previous luxury leisure experience
- 4 or more years’ experience in sales and marketing, account management
- 5 or more years of hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance
- Prior experience in managing entertainment accounts
- Spanish and Portuguese language
- Geographically located in the Los Angeles area

**CORE WORK ACTIVITIES**

**Managing Work, Projects, and Policies**
- Supports and understands the organization-wide strategic plan for the luxury segment.
- Establishes a regular communication with the sales managers in charge of this market based on property.
- Interacts and liaises with the MILUX GSO team in the region to streamline and capitalize on efforts and activations.
- Establishes individual account work plans in accordance with the fundamentals of strategic account management, to include account mapping, understanding of all revenue streams and a complete customer relationship plan.
- Identifies opportunities, anticipate challenges, and create competitive breakthrough strategies. Protects and strengthens Bulgari’s competitive advantage by advocating and supporting sound business and sales and marketing decision-making.
- Liaises with relevant cross-discipline groups including the Marriott GSO to resolve partner issues and ensure profitability of the account.
- Champions excellence in business ethics, integrity and build an environment with a high level of morale, motivation, and engagement.
- Understands and recognizes the luxury consumer, their demographics, buying habits, and the ability to provide an effective sales approach that remains relevant and nurtures this consumer, but is also nimble and can quickly adapt to change.
- Maintains complete knowledge of Bulgari’s brand portfolio, both domestically and internationally; develop complete and thorough knowledge of basic hotel facilities related to numbers of rooms and function space, specifically all logistics and amenities that may interest assigned accounts.
- Fully adopts Marriott’s sales system, while maintaining all account relationship information, account business trends, pipeline reporting, and account focused tasks and events.

**Maintaining Business Goals**
- Achieves and exceeds goals including performance goals, revenue/room night goals, team goals, etc.
- Submits required reports/data in a timely manner, ensuring delivery deadlines are met.
- Aims to streamline and strategize efforts and investments towards the objective of capturing business for high ADR units and suites within every hotel.
- Builds a profiling portfolio of direct end customers with high spending potential - both for transient and high touch groups with remarkably high ADR.
- Another key measurement factor will be the identification and development of new impact accounts which have never produced for the brand to grow and develop new business opportunities.
- Conducts competitive assessments of luxury segment customers in support of the annual strategic planning process. Provides updates to Marriott’s senior management, as appropriate.
- Demonstrates knowledge of job and luxury industry-relevant issues, products, systems, and processes.
- Monitors current and future trends, needs and attitudes including competitor activity to guide targeted solution development and remove barriers to business solution development.
- Leverages methodologies, technical, and business knowledge across the enterprise, continen

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