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General Manager of Whites Lake Grill

4 months ago

Kalamazoo, United States Greenleaf Hospitality Group Full time

Overview:
**Top Reasons to Work With GHG**:

- We are one of the Nation's 101 Best and Brightest Companies to work for
- You’ll have the opportunity to work with a team that is fun, high-energy, and passionate
- You will have the opportunity to grow your skills and experience in an environment that fosters growth and development.

**Kalamazoo Country Club**

The Kalamazoo Country Club is a jewel tucked in the heart of Kalamazoo that will take you away from the hustle of the city to a breathtakingly beautiful and serene year-round resort. Enjoyable activities are in full swing every month at KCC. Each month we feature unique social events for both adults and children. Family time is a focus at KCC with youth enrichment activities and events scheduled weekly indoors as well as outdoors. During spring and summer, you will find our Members outside golfing, swimming, playing pickleball and tennis, socializing and participating in events on our patios and grounds. In the winter look for members playing platform tennis, sledding, ice fishing, cross-country skiing, and snowshoeing, as well as participating in indoor programming, dining, and family memory-making celebrations. The Club’s incredible landscape, preserved for over a century, makes for one of the most magical locations in Southwest Michigan.

The Club is embarking on a complete transformation over the next few years, beginning with a new, world-class Clubhouse (over 80,000 sqft) on recently acquired land adjacent to the existing property. This clubhouse is designed to offer the membership a plethora of amenities and services that include a full service bar & restaurant, a quick service restaurant, six bowling lanes, movie theater, and state of the art fitness center. Additional amenities located at the clubhouse include world class aquatics and racquet offerings. For aquatics, we will feature two swimming pools, a family friendly splash pad, and a water slide. Our new racquet areas will have three indoor tennis courts, 4 outdoor pickleball courts and 4 platform courts.

In addition, the Golf Performance Center will include the latest technologies available including six indoor/outdoor hitting bays with Trackman simulators, a putting studio complete with a ZEN putting stage and PUTTVIEW green, along with several of the latest teaching aids available for use. Also, on this new piece of property will be a brand-new Executive Course designed by Andrew Green, a 30,000 sq ft putting green, short game park / wedge range, and driving range.

Once the Clubhouse and surrounding golf amenities are completed (Fall of 2025) Andrew Green will focus his efforts on completely redesigning the current Championship golf course, which will be his first in the world.

**Responsibilities**:
**What You’ll Be Doing**

Lead a talented team of hospitality professionals in a fast paced, high volume restaurant concept driven to achieve a profitable return, world class guest loyalty, with continuous improvement.

**ESSENTIAL JOB RESULTS**:

- Manages all day-to-day restaurant operations with a focus on delivering a great guest and member experience.
- Oversees all aspects of the restaurant's beverage program including sourcing, selection, menu design and inventory control.
- Determines current and future staffing needs in the restaurant to ensure an adequate number of talented Team Members are available to deliver a great Guest experience.
- Identifies and develops high potential Team Members and Managers to fill future openings.
- Respond to Guest service complaints either in person or over the phone
- Completes all financial and personnel / payroll related administrative duties in an accurate and timely way, in accordance with company policies and procedures.
- Works collaboratively with the Executive Chef on managing culinary guest service and kitchen personnel.
- Ensure the excellence of the service and hospitality provided by the entire team
- Lead and coach the team towards achieving exceptional guest service and employee satisfaction results
- Ensure effective hiring, training, development, promotion and performance management
- Manage all P&L considerations according to budget; verifying all payroll on a per pay period basis
- Develop and implement creative strategies for revenue enhancement and cost containment
- Adheres to, and ensures all team-members adhere to, all company safety and sanitation policies and procedures
- Other duties as assigned

Qualifications:
**What You Need for this Position**:

- Proven track record with a minimum of 5 years of hospitality experience
- Minimum of 2 years General Manager experience in an elevated dining setting.
- Prior club experience preferred but not required
- Proficient in Excel, Word and PowerPoint (or Google Suite equivalents)
- Detail-oriented with strong analytical skills
- Excellent written, verbal, interpersonal communication skills
- Ability to safely work with potentially dangerous chemicals and equipment
- Ability