Customer Service Representative

7 days ago


Enfield, United States Industrial Service Solutions, LLC Full time

**SUMMARY**

Acts as the liaison between customers and estimation team to ensure a premium quoting and customer service experience. The primary objective is to ensure that our customers have a seamless experience and are satisfied with PTI’s services. Customer Service will answer product and service questions, ensure that customers’ needs are met, and build relationships through daily communication with clients.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Basic blueprint reading (training will be provided, no experience required)
- Assemble documentation for estimators
- Upsell products when appropriate
- Data entry into ERP system
- Escalation of customer service issues to appropriate department or manager
- Provides general feedback to upper management so that they can adjust business strategy accordingly
- Administrative and Receptionist duties as needed (ex. purchasing of office and shop supplies)

**BACKGROUND EXPERIENCE**
- 5 years in a customer service role preferred but not required
- Must have good organizational and time management skills
- Must be able to analyze situations relating to customer needs and react accordingly in a timely fashion
- Ability to work in an open office with ample distractions
- Must be able to function independently with a minimum amount of supervision
- Interpersonal and problem-solving skills are a must
- Must be able to collaborate and work effectively on a team
- Must be able to read, write and speak English fluently

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 5 years

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

**Experience**:

- Customer service: 5 years (preferred)

Ability to Relocate:

- Enfield, CT 06082: Relocate before starting work (required)

Work Location: In person



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