Call Center Representative
2 days ago
Overview:
**Schedule: Any time between 10am to 8pm, Monday thru Friday, Tuesday thru Saturday, Thursday thru Monday, Friday thru Tuesday.**
**Responsibilities**:
- Answer incoming calls from customers and assist with inquiries or issues
- Make outbound calls to follow up on customer requests or resolve concerns
- Perform data entry to update customer information in the database
- Provide exceptional customer service by addressing customer needs promptly and accurately
- Utilize phone etiquette to ensure positive customer interactions
- Handle inquiries regarding medical terminology or medical office procedures
- Communicate effectively in English and preferably in or other languages
- Manage high call volumes while maintaining quality service standards
Qualifications:
- Previous experience in a call center or customer service role is preferred
- Proficiency in data entry and navigating computer systems
- Strong communication skills with the ability to convey information clearly and concisely
- Familiarity with medical terminology or medical office operations is a plus
- proficiency in English and Spanish is advantageous
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment
- Excellent problem-solving skills and a customer-focused mindset
Join our team as a Call Center Representative and contribute to providing exceptional service to our customers.
Pay: From $16.50 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
**Experience**:
- Call center: 1 year (required)
- Customer service: 1 year (required)
Ability to Commute:
- Bethlehem, PA 18015 (required)
Ability to Relocate:
- Bethlehem, PA 18015: Relocate before starting work (required)
Work Location: In person
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