Video Lottery Assistant Operations Manager

2 weeks ago

Dover, United States State of Delaware Full time

The incumbent in this position reports to the Assistant Director of Casino Gaming. The incumbent will direct and coordinate game development, expansions, and game changes with vendors, agents, and central computer system operating personnel. The incumbent will monitor agents’ adherence to established internal controls and procedures and integrity and security of the casino games and ensure compliance with Delaware law and Video Lottery and Table Games Regulations. The incumbent will review and approve licensed agents' marketing and promotional programs for suitability to ensure materials are not misleading and do not adversely reflect on the State, agents, or citizens of Delaware.

**Essential Functions**:
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
- Manages the video lottery product line by approving and overseeing the implementation of marketing and advertising strategies developed by video lottery agents and vendors.
- Negotiates, plans and coordinates the operation of video lottery games with licensed agents, vendors, and other state agencies.
- Manages the compliance of video agents and vendors. Recommends improvements for the effective operation and proper security of games and equipment.
- Conducts on-site visits to track to determine the effectiveness of regulations and ensure vendors are operating effectively. Notify agents and vendors of operating concerns.
- Oversee and approve agents' marketing and promotional programs for suitability and compliance. Ensure promotional and advertising materials are not misleading and do not adversely reflect on the State, agents or citizens of Delaware.
- Recommends improvements for the effective operation and proper security of games and equipment.
- Develop proposed solutions and action plans to improve operations and security of video lottery games and equipment and present to superiors. Recommends policies, procedures, product lines and strategies to improve product effectiveness and increase revenues.
- Works with Lottery Information Systems staff to ensure video lottery games operate during scheduled hours.
- Identifies security and reporting requirements necessary for the effective management and operation of the lottery video program.
- Prepares various reports for use in managing operation of the lottery video program.
- Maintain and support an effective public relations program with the general public regarding the video lottery program operations.

**Job Requirements**:
**JOB REQUIREMENTS for Video Lottery Assistant Operations Manager***
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

- Three years experience in computer security, electronic data security or conducting investigations.
- Three years experience in ensuring compliance with laws, rules, regulations, standards, policies, and procedures.
- Six months experience in program evaluation which includes evaluating programs and services to identify problems, determine compliance and evaluate the effectiveness and efficiency to ensure program goals and overall objectives are met.
- Six months experience in recommending alternatives, improvements, courses of action and other changes based on findings.
- Possession of a valid Driver's License (not suspended, revoked or cancelled, or disqualified from driving).

**Conditions of Hire**:
Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Applicant must complete satisfactory criminal background check, reference checks, confirmation of compliance with federal and state tax laws, and any other required condition of employment.

As a condition of hire you must possess a valid driver's license (not suspended, revoked or cancelled, or disqualified from driving).

**Benefits**:
**Selection Process**:
**Accommodations**:
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

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