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Associate Director, Lemonis Center for Student

4 months ago

Milwaukee, United States Marquette University Full time

**Be The Difference Begins with Great People.**

Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We’re always looking for highly talented individuals to join our team - people who think big, care deeply, and believe in being the difference in their work and community.

We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind.

We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community.

Marquette University offers a rich and competitive Total Rewards package including **medical, dental, vision, 403(b) with up to 8% company match, 5 weeks of time off to start, and tuition benefits for employees, spouses, and dependents with no payback requirement** For more information, please view the** **2024 Total Rewards Guide**.

The Associate Director is integral to the effective and efficient operations of the Lemonis Center for Student Success (LCSS). Responsible for developing organizational and operational policies and procedures to shape the vision, further the mission, and implement LCSS goals. Lead the process and operations of the Ask Me Desk, a campuswide student success initiative to support students in need at all stages of their academic journey. Deliver high-quality services and manage general operations of the LCSS. Responsible for creating a culture of belonging and inclusion to support student formation, especially for historically underserved student populations. In this role, cultivates a vibrant community of engagement and mentorship to enhance the LCSS’s function as a welcoming hub connecting students to resources, supporting their personal growth, and developing their leadership skills. Coordinate with LCSS anchor offices and programs. Provide high-level communication and support to strengthen partnerships and collaboration between internal offices and external organization’s stakeholders and satellite offices across campus.

This is your next opportunity to join an organization that invests in their employees’ career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion.

**Responsibilities**:
1. Manage operations of campuswide student success physical and virtual “Ask Me Desk” and develop leadership of its staffing.
- Manage the Center’s Ask Me Desk, to ensure the delivery of appropriate assistance, timely intervention, communication, and effective referral of students to offices across campus.
- Develop organizational and operational policies and procedures to support the needs of the center and meet the established goals.
- Recruit, select, train, supervise, and evaluate Ask Me Desk student employees.
- Collaborate with “anchor program” directors to facilitate training and staffing of desk by anchor program full time staff (as appropriate)
- Serve as a mentor to staff and student employees working in the and with the center.
- Maintain and communicate accurate data regarding Ask Me Desk inquiries; monitor staff tracking, review data regularly, share reports with LCSS Director
- Manage an academic triage process that builds mentorship, engagement and provides support of student success.

2. Manage the day-to-day operations, technologies, and program logistics of the LCSS.
- Manage the maintenance of LCSS physical space; ensure tidy appearance, report maintenance issues to Facilities Planning & Management, assist with room set-up for classes and programs, and other tasks as identified.
- Manage LCSS Website
- Coordinate logistics of LCSS programming with anchor and satellite programs
- Identify, initiate, and communicate process improvements for LCSS operations.
- Inventory, order, and process incoming deliveries of supplies and technology needs for LCSS.
- Provide support, when needed, as it pertains to fiscal and financial responsibilities.

3. Communicate and collaborate regularly with LCSS offices, Raynor Libraries, and LCSS partners to ensure appropriate coordination of services and programming.
- Provide on-site supervision of selected evening and weekend events
- Create and maintain a shared calendar of events
- Communicate with LCSS offices, faculty, and campus offices to ensure shared understanding of utilization of spaces and programming
- Collaborating with the LCSS Director, strategize, and develop optimal programming within LCSS to