Rides Team Lead

7 days ago

East Rutherford, United States American Dream Full time

American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford, New Jersey. American Dream is home to leading attractions, including DreamWorks Water Park, Nickelodeon Universe Theme Park, LEGOLAND Discovery Center, SEA LIFE Aquarium, Big SNOW Ski Hill, Dream Wheel - a 300-foot observation wheel overlook the NYC skyline, as well as attractions debuting soon such as The Game Room Powered by Hasbro and Skip Barber Racing Go-Kart Academy. American Dream’s immersive luxury shopping and dining experience - The Avenue - features Saks Fifth Avenue, Hermès, Saint Laurent, Dolce&Gabbana, Carpaccio, a fine-dining Italian restaurant, and much more. The retail collection is further expanded with flagship locations for Aritzia, H&M, PRIMARK, Uniqlo, Sephora and Zara; as well as the Toys’R’Us global flagship, the only standalone location in the U.S, and the world’s first and only “candy department store,” IT’SUGAR.

**KEY OBJECTIVE(S)**:The main purpose of the Rides Team Lead is**:

- Responsible for coordinating the day to day activities of the Ride Operators ensuring excellent guest service is given at all times.

**PRIMARY RESPONSIBILITIES**:

- Provide leadership to employees emphasizing safety, cleanliness and guest service
- Ensure safe operation of all rides
- Handle guest complaints and concerns in a professional manner
- Set up ride rotation boards for each shift
- Answer guest questions efficiently
- Provide direction to associates regarding schedule, breaks and ride rotation
- Ensure that employees are complying with company policy and procedure
- Assist with communicating and documenting employee performance concerns
- Ensure overall cleanliness and safety of the work area
- Will perform the job of Ride Operator when needed
- May provide support in other work areas as needed, including special projects or other tasks as assigned.
- Performs other duties as assigned

**DESIRED QUALICATIONS**:

- Must be at least 18 years of age High school diploma or equivalent
- 1-2 years post secondary education preferred
- At least 2 years guest service related experience required
- Excellent written and verbal communication skills
- Basic computer skills (MS Office)

**PHYSICAL JOB REQUIREMENTS**:

- Stand and move
- frequently, 90% of time
- Reach at or below shoulder level
- frequently, 90% of time
- Kneel and bend
- frequently, 80% of time
- Perform repetitive motion-Frequently, 70% of time
- Stoop/Squat-Frequently, 70%
- Lifting/carry up to 20 pounds - Occasionally, 30% of time
- Lift/Carry up to 30 lbs-Infrequently, 20% of time
- Reach at or above shoulder level -occasionally, 20% of time
- Handle larger items such as boxes or packages
- occasionally, 20% of time

American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status, or any other basis prohibited by law.

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