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Operations Manager

4 weeks ago

Braintree, United States Hampton Inn Boston - Braintree Full time

**Position**:Operations Manager

**Location**: Braintree, MA, US

**Hotel**:Hampton Inn Boston - Braintree

Seeking a skilled hospitality professional to lead a dynamic team in a bustling hotel setting.

Join our team at Hampton Inn Boston - Braintree in Braintree, MA as our Operations Manager.

Competitive annual salary range: $50,000 - $58,000.

As an integral part of our team, you will be responsible for ensuring exceptional guest experiences, overseeing daily operations, and guiding our front office staff.

Your enthusiasm for hospitality, outstanding organizational abilities, and unwavering dedication to excellence will be key in this role.

Embrace the opportunity to contribute to our warm and inviting environment, where your leadership will create a positive impact every single day.

**Compensation**:
$50,000 - $58,000 yearly

**Responsibilities**:

- Supervise the daily activities at the front office, including overseeing check-ins, check-outs, and addressing guest inquiries promptly.
- Establish and uphold exceptional standards of guest service to ensure a high level of customer satisfaction throughout the entire operations of the hotel.
- Provide training and guidance to the front desk staff, breakfast staff, housekeeping department, and shuttle drivers to deliver outstanding customer service and effectively resolve any guest-related issues.
- Manage room availability, reservations, and billing procedures to maximize revenue and occupancy levels efficiently.
- Work collaboratively with other departments to enhance the overall guest experience and satisfaction throughout their stay.

**Qualifications**:

- 2+ years of experience in hotel front office operations.
- Strong organizational and time-management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in hotel management software systems.
- US Work Authorization.

**About Company**
Encore Hospitality is devoted to bringing the highest quality, marketability, and functionality to the hotel and restaurant industries. Our utmost importance is to provide an unforgettable positive experience for the customer. Our ability to locate potential properties, create brands, and seamlessly transition them into lucrative successful revenue streams sets us apart from other hospitality companies. Encore Hospitality’s foundation is grounded on our energetic, innovative, and hard-working employees at all levels of our company. Our goal is to unite people and create outstanding experiences for our guests.

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