Customer Service Representative I

4 weeks ago


Menomonee Falls, United States First Citizens Bank. Full time

**Overview**

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.

Are you looking for a fun and exciting career in the Financial Services Industry?
Are you someone who values integrity?
Are you someone who wants to help valuable customers and resolve issues?
Are you looking for stability?

Bi-lingual skills (Spanish) are a plus.

Hours of Operation: Monday - Friday 7am - 8pm, Saturday & Sunday 7am - 7pm, various schedules available

**Responsibilities**
- Serves as an initial point of contact on banking inquiries and concerns.
- Provides support for existing and prospective clients via inbound telephone calls and live chat.
- Resolves concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions.
- Identifies cross-sell opportunities and makes referrals as appropriate.
- Provides accurate, confidential client service through bankcard, business online banking, or general servicing knowledge.

**Qualifications**

Basic Qualifications:
High school diploma or GED with 1 year call center or customer service experience.

Additional Requirements:

- Strong verbal and written communication skills.
- Working knowledge of PC-based software.
- Strong keyboard skills.
- Ability to multi-task in a fast-paced environment.
- Ability to display professionalism while interacting with others.

Other Preferred Qualifications:

- Call center experience.
- Bachelor’s degree.
- Financial Services experience.
- Bilingual (Spanish).



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