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Clerk V

4 weeks ago

Chicago, United States Cook County Health & Hospitals System Full time

**CLERK V - ACHN - BILINGUAL - NEPHROLOGY**

**Job Number**:00131197**

**Job Posting**: Apr 10, 2024, 10:38:42 AM **Closing Date**: Apr 24, 2024, 11:59:00 PM

Full-time **Shift Start Time**: 10:00 A.M. **Shift End Time**: 6:00 P.M.

**Collective Bargaining Unit**: AFSCME 1111 Health and Hospital Systems

**Posting Salary**: 21.28 STARTING HOURLY

**Organization**: Health and Hospital Systems

**LOCATION**: ACHN: NEPHROLOGY**

**SHIFT**: 10:00AM-6:00PM**

**Job Summary** **AFSCME 1111**

Under general supervision, performs a variety of clerical functions requiring discretion and independent judgment. These include patient registration, scheduling, and filing. Answers all calls and directs them to appropriate department. Contacts patients for follow up as needed. May act as lead worker, all duties are performed in a highly confidential manner.

**Typical Duties**
- Provides customer service to the patients, family, and significant other
- Verifies patient information and registers patient in Electronic Medical Records (EMR)
- Schedules patient appointment in EMR
- Assists patient with using patient portal
- Distributes information to patients as directed by clinical providers
- Assists patients with transportation needs and makes follow-up call, as needed
- Participates in health center or departmental meetings
- Copies and/or scans documents, as needed
- Answers calls and routes them appropriately
- Sorts and distributes mail
- Prints and distributes depart/discharge documents
- Performs other duties as assigned

**Minimum Qualifications**
- High school diploma or G.E.D. certificate **is required** **(must provide proof at time of interview)**:

- One (2) years of clerical experience within a healthcare or customer service setting **is required**:

- Ability to type at a rate of 25 words per minute** is required **(may be required to test for proficiency)**:

- **_BILINGUAL_**

**Preferred Qualifications**
- Knowledge of patient registration database system **is preferred**:

- Hospital registration experience **is preferred**

**Knowledge, Skills, Abilities and other Characteristics**
- Knowledge of clerical and standard office practices and procedures
- Skilled in the use of standard office equipment
- Excellent verbal and written communication skills to work with all levels of individuals internally and externally
- Demonstrate the ability to use word processing and database software
- Ability to communicate with a diverse environment and communicate with tact and courtesy.
- Ability to understand and follow oral and written instructions
- Ability to multi-task and prioritize assignments
- Ability to lift ten (10) pounds
- Ability to sit, stand and bend for periods of time
- Ability to travel, as required
- Ability to work flexible hours

**VETERAN PREFERENCE**

**PLEASE READ**

To take advantage of this preference a Veteran **must**:

- Meet the minimum qualifications for the position.

**OR**

**If items are not attached, you will not be eligible for Veteran Preference**

**VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW.**

**MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.**
- **Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.**
- **Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, h**

**ealthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.**
- **CCH is **strictly** **prohibited** **from** **conditioning,** **basing** **or** **knowingly** **prejudicing** **or** **affecting** **any** **term** **or** **aspect** **of** **County** **employment** **or** **hiring** **upon** **or** **because** **of** **any** **political** **reason** **or** **factor.**

**COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER

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