Patient Specialist
3 weeks ago
**Position: Patient Specialist**
**Location: Poughkeepsie, NY**
**Schedule: Monday to Friday, 9:30 AM to 6:00 PM**
**Hourly Rate: $15 - $20 per hour**
The Office of Patient Experience is seeking a compassionate and resourceful Patient Experience Specialist. In this role, the individual will be responsible for advocating for our patients and families and support our patients with timely resolution to requests and concerns. As one of the main people interacting with our patients, they need the ability to actively listen and connect with our patients, ensuring they feel heard and their issues are addressed and resolved will makes a tremendous impact on how our patients perceive us and the service we provide.
**Responsibilities**:
- Liaison with all levels of staff to collaboratively provide prompt resolution
- Coordinate with our patient experience and other clinical and non-clinical teams
- Maintain accurate and timely documentation of each patient interaction in resolution database
- Create monthly/ quarterly reporting; tracking and trending common complaint/inquiry themes
- Utilize and model service recovery and patient experience tool and techniques
- Participate in coordinating customer service training programing and recognition programs
- Perform other duties as assigned
**Qualifications**:
- Communicate professionally and empathetically with emotional intelligence
- Strong verbal and written communication skills
- Exercise good judgment, maintain objectivity, de-escalate emotionally charged concerns
- Be a critical thinker, appreciate other points of view, be adaptable and flexible
- Maintain professional integrity and patient confidentiality
- Strong organizational skills
- Be able to present patient issues clearly and objectively
- Strong understanding of service recovery principles and customer service practices
- Strong computer skills proficiency with Microsoft office
Pay: $15.00 - $20.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
-
Patient Navigator
8 hours ago
Poughkeepsie, United States Sun River Health Full timeSun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Duchess,...
-
Patient Services Representative
13 hours ago
Poughkeepsie, United States Catalano Liefer Bruno & Russell Full timeJoin our team as a Patient Services Representative at our thriving dental office! We are seeking a dedicated individual who is passionate about providing exceptional customer service and ensuring every patient's experience is comfortable and efficient. As the first point of contact for our practice, you will play a crucial role in scheduling appointments,...
-
Patient Services Representative
9 hours ago
Poughkeepsie, United States BrookBeam Dental Full timeJoin our team as a Patient Services Representative at our thriving dental office! We are seeking a dedicated individual who is passionate about providing exceptional customer service and ensuring every patient's experience is comfortable and efficient. As the first point of contact for our practice, you will play a crucial role in scheduling appointments,...
-
PATIENT NAVIGATOR
1 week ago
Poughkeepsie, NY 12603, USA, United States Sun River Health Full timeSun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Duchess,...
-
PATIENT SERVICES REPRESENTATIVE
1 week ago
Poughkeepsie, NY 12603, USA, United States Catalano Liefer Bruno & Russell Full timeJoin our team as a Patient Services Representative at our thriving dental office! We are seeking a dedicated individual who is passionate about providing exceptional customer service and ensuring every patient's experience is comfortable and efficient. As the first point of contact for our practice, you will play a crucial role in scheduling appointments,...
-
Wound Ostomy Nurse Specialist
4 weeks ago
Poughkeepsie, United States Nuvance Health Full timeNuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York — plus multiple primary and specialty care physician practices locations,...
-
Poughkeepsie, United States Optum Full timeHere at **Optum**, the largest network of medical groups in the nation, we are seeking a dedicated, patient-centric **Dermatologist** to join our growing team in **Poughkeepsie, NY.** At Optum, we are evolving health care nationally while providing physician-led care locally so that everyone can have an opportunity to live their healthiest life. It’s...
-
Poughkeepsie, United States MDVIP, LLC Full timePremier Medical is a group of physician owned and physician led practices that serve Poughkeepsie, Fishkill, Kingston, Newbugh and New Windsor.Multiple locations provide patients with options to receive the specialty care they deserve from providers they can trust.PMG has an opening for a skilled Primary Care Physician to join this team of exceptional...
-
MD - Pain Management
7 days ago
Poughkeepsie, United States Crawford Thomas Recruiting Full timeOur client is a well-established physical therapy facility specializing in outpatient stroke and neuro recovery, vertigo and vestibular rehab, sports injury recovery, pre- and post-surgical recovery, and pelvic floor. They are searching for an MD focused on Pain Management to join their Crown Heights, NY location. Salary: $300-435k base salary...
-
Poughkeepsie, United States MDVIP, LLC Full timePremier Medical is a group of physician owned and physician led practices that serve Poughkeepsie, Fishkill, Kingston, Newburgh and New Windsor.Multiple locations provide patients with options to receive the specialty care they deserve from providers they can trust.PMG has an opening for a Physician Assistant or Nurse Practitioner to join this team of...
-
Poughkeepsie, New York, United States Optum Full timeHere at Optum, the largest network of medical groups in the nation, we are seeking a dedicated, patient-centric Dermatologist to join our growing team in Poughkeepsie, NY. At Optum, we are evolving health care nationally while providing physician-led care locally so that everyone can have an opportunity to live their healthiest life. It's everything health...
-
Poughkeepsie, United States Optum Full timeHere at **Optum**, the largest network of medical groups in the nation, we are seeking a dedicated, patient-centric **Pediatric Neurologist** to join our growing Primary Care team in **Poughkeepsie, NY** (this position will split their time between Poughkeepsie and Fishkill, NY outpatient offices). At Optum, we are evolving health care nationally while...
-
Poughkeepsie, New York, United States Optum Full timeHere at Optum, the largest network of medical groups in the nation, we are seeking a dedicated, patient-centric Pediatric Neurologist to join our growing Primary Care team in Poughkeepsie, NY (this position will split their time between Poughkeepsie and Fishkill, NY outpatient offices). At Optum, we are evolving health care nationally while providing...
-
Poughkeepsie, United States Jackson Therapy Partners Full timeJackson Therapy Partners is seeking a travel Skilled Nursing Facility Physical Therapy Assistant for a travel job in Poughkeepsie, New York.Job Description & RequirementsSpecialty: Physical Therapy AssistantDiscipline: TherapyDuration: 13 weeksEmployment Type: TravelSetting: Skilled Nursing FacilityJackson is currently seeking a PTA for a contract position...
-
Poughkeepsie, United States Jackson Therapy Partners Full timeJob DescriptionJackson Therapy Partners is seeking a travel Skilled Nursing Facility Physical Therapy Assistant for a travel job in Poughkeepsie, New York.Job Description & RequirementsSpecialty: Physical Therapy AssistantDiscipline: TherapyDuration: 13 weeksEmployment Type: TravelSetting: Skilled Nursing FacilityJackson is currently seeking a PTA for a...
-
Poughkeepsie, NY, United States MDVIP, LLC Full timePremier Medical is a group of physician owned and physician led practices that serve Poughkeepsie, Fishkill, Kingston, Newbugh and New Windsor. Multiple locations provide patients with options to receive the specialty care they deserve from providers they can trust. PMG has an opening for a skilled Primary Care Physician to join this team of...
-
Poughkeepsie, NY, United States Jackson Therapy Partners Full timeJackson Therapy Partners is seeking a travel Skilled Nursing Facility Physical Therapy Assistant for a travel job in Poughkeepsie, New York. Job Description & Requirements Specialty: Physical Therapy Assistant Discipline: Therapy Duration: 13 weeks Employment Type: Travel Setting: Skilled Nursing Facility Jackson is currently seeking a PTA...
-
Poughkeepsie, NY, United States Jackson Therapy Partners Full timeJackson Therapy Partners is seeking a travel Skilled Nursing Facility Physical Therapy Assistant for a travel job in Poughkeepsie, New York. Job Description & Requirements Specialty: Physical Therapy Assistant Discipline: Therapy Duration: 13 weeks Employment Type: Travel Setting: Skilled Nursing Facility Jackson is currently seeking a PTA for a...
-
REGISTERED NURSE, HOME CARE
1 week ago
Poughkeepsie, NY, USA, United States WMC Health Full timeJob Details: The Registered Nurse demonstrates competence by integrating theoretical knowledge with clinical experience in the care of assigned patients by independently assessing, planning, and evaluating patients and utilizing the systematic approach of the nursing process. The RN utilizes patterns of patient responses to guide practice and provides...
-
Poughkeepsie, NY, United States Jackson Therapy Partners Full timeJackson Therapy Partners is seeking a travel Skilled Nursing Facility Physical Therapy Assistant for a travel job in Poughkeepsie, New York.Job Description & RequirementsSpecialty: Physical Therapy AssistantDiscipline: TherapyDuration: 13 weeksEmployment Type: TravelSetting: Skilled Nursing FacilityJackson is currently seeking a PTA for a contract position...