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Patient Experience Manager 4

2 months ago

Allentown, United States Sodexo Full time

Unit Description:
**Join a team that embraces your love for working with people, mentoring them as they achieve personal and professional goals.**

Sodexo is looking for a **Patient Experience Manager 4** for **Lehigh Valley Hospital
- Cedar Crest** in **Allentown, Pennsylvania**.

The **Patient Experience Manager 4** will direct and manage all patient feeding operations and lead, mentor and develop a team of frontline union staff and have the ability and willingness to develop and motivate food service team members.
- Must have strong customer service skills and be passionate about the patient dining experience
- Have a history of demonstrating strong leadership skills as well the ability to work collaboratively with a team
- Have the ability to manage multiple priorities, demonstrate professional communication skills, prior healthcare management experience would be a plus
- The ability to train frontline staff in food safety, sanitation and workplace safety and have knowledge of regulatory standards for compliance
- Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance
- Act as the liaison between the nursing units and dietary department to review and address any patient menu or meal concerns
- ServSafe Manager certified

This role will have oversight of patient meal service, food production and diet office areas and actively participate in daily patient meal rounding and service recovery process.

**Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.**
- Employees who work in Healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements_

What We Offer:
Qualifications & Requirements:
Basic Education Requirement: Bachelor’s degree or equivalent experience

Basic Functional Experience: 3 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.