Client Representative

2 weeks ago


Manhattan, United States Genie Solutions Full time

**Job Title**: Client Representative

**Location**: New York City, NY

**Company**: Chat Genie

**About Us**:
Chat Genie is a dynamic and innovative technology company dedicated to providing exceptional services to our clients. With a focus on revolutionizing customer engagement through chatbot solutions, we strive to exceed expectations and build long-lasting relationships with our clients. As we continue to expand our operations, we are seeking a motivated and personable individual to join our team as a Client Representative in our New York City office.

As a Client Representative, you will be the primary point of contact for our clients, serving as their advocate within our organization. Your responsibilities will include:

- Building and maintaining strong relationships with clients through regular communication and exceptional service.
- Understanding clients' needs and concerns, and effectively addressing them in a timely manner.
- Providing product or service information to clients and assisting them with any inquiries or issues.
- Collaborating with internal teams to ensure client satisfaction and resolve any client-related issues.
- Identifying opportunities to upsell or cross-sell products or services to existing clients.
- Keeping accurate records of client interactions and transactions using our CRM system.
- Contributing to the development of strategies to enhance client satisfaction and retention.

**Requirements**:

- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in a customer service or client-facing role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in Microsoft Office and experience with CRM software is preferred.
- Knowledge of chatbot technology or related industries is a plus.

**Benefits**:

- Competitive salary commensurate with experience.
- Comprehensive benefits package including health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Opportunities for professional development and advancement.
- A collaborative and supportive work environment.

**How to Apply**:
If you are passionate about providing exceptional service and building relationships with clients, we want to hear from you Please submit your resume and a cover letter outlining your qualifications and why you are interested in joining Chat Genie as a Client Representative in New York City

Pay: $47,178.00 - $51,389.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Compensation package:

- Bonus opportunities

Schedule:

- Day shift
- Monday to Friday

Ability to Commute:

- Manhattan, NY 10007 (preferred)

Ability to Relocate:

- Manhattan, NY 10007: Relocate before starting work (required)

Work Location: In person



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