Work and Family Life Program Lead

3 weeks ago


Yorktown, United States US Commander, Navy Installations Full time

**Duties**:
**A. Lead Duties** **35%**
- Leads staff assigned to WFL program positions to include WFL non-clinical case managers, WFL Consultants, and Education Services Facilitators.
- Coaches the team, identifies employee developmental needs, encourages self-development, and provides or arranges for training (formal and on-the-job) to maintain and improve team and individual tasks.
- Monitors and reports progress to ensure the Supervisor's instructions on work tasks are met. Institutes organizational procedures that promote communication and harmonious working relationships among the team to develop individual strengths and provide for effective accomplishment of Center's mission.
- Ensures the FFSP strategic goals, plans, tasks are communicated to the team and integrated to effect accomplishment of the Center's mission.
- Provides consultation, collaboration, and technical assistance to installation Core Family Readiness providers to address service delivery and Educational Services (ES) needs and issues.
- Represents the team to provide FFSC Leadership policy interpretation and implementation for all education services, ensuring local instructions, standard operating procedures, and guidance reflect current directives, instructions, and laws.
- Reviews directives from higher authority to determine potential impact on the organization; develops standardized plans, policies and procedures for the delivery of ES. Establishes internal administrative procedures to secure adequate control in terms of team deadlines, progress reports, and directives.
- Maintains necessary program and administrative materials and files; makes available policies, procedures, directives, and instructions from the Supervisor to the team. Identifies and advocates for resources as well as for information and decisions on major work issues.
- Leads team in assessing strengths and weaknesses; exploring work methods, processes, and procedures; ensuring team participates in team planning and plays an integral role in developing final team products.
- Makes recommendations to Supervisor regarding standards of performance; informs Supervisor of performance issues and recommends related actions; communicates award recommendations.
- Resolves simple and informal issues/complaints at team level while referring other formal complaints to Supervisor.
- Approves emergency leave and other types of leave as delegated by Supervisor.

B. **Program Duties 65%**
- Represents the Center at professional conferences and committee meetings in and outside of the region. Supports Emergency Family Assistance (EFA) exercises and real life operations. Networks and coordinates with Navy and civilian human service agencies to stay aware of available services, ensures required services are provided when referrals are made, and provides information and assistance to such agencies when requested.
- Assesses needs and provides WFL and education services to leadership, organizations, and populations serviced by the FFSC. Develops and uses self-assessment, community-assessment, and various measurement tools to identify trends, organizational needs, and Navy demographics profiles relevant to WFL educational services. Evaluates and interprets data to identify and clarify issues and concerns; recommends appropriate course of action to positively affect Navy family WFL relationships, mission readiness, recruitment and retention.
- Serves as primary train-the-trainer, ensuring that all staff maintains high program presentation skill levels, by monitoring program delivery and creating skill-building programs. Develops, manages, continuously monitors, and updates standardized local ES curriculums.
- Serves as a Technical Assistant (TA) for all Contractor WFL services. Completes all required TA training. Reviews/signs Contractor work schedules, leave, travel, and training requests as delegated by supervisor. Serves as a Trusted Agent for the Contract systems. Monitors Contractor performance requirements; informs supervisor of contractor performance issues. Reviews WFL group programs and services to ensure completion IAW Performance Work Statement and shows an accurate accounting for services in the automated system in use by the FFSP.

**Requirements**:
**Conditions of Employment**:

- Must be able to obtain and maintain a Secret Security Clearance.
- Must pass all applicable records and background check.
- Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
- Must be able to work varied work schedules to include split days off, evenings, weekends, and holidays.
- Must have or be able to obtain and maintain Contracting Officer's Representative certification.
- Must be a US Citizen

**Qualifications**:

- Knowledge of the organization's strategic plan, mission, vision, functions, policies, procedures, values, and goals.
- Ability to communicate the integrated team's strategies, goals, objectives,


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