Inside Sales Manager

4 weeks ago

Peoria, United States Audi Arrowhead Full time

Overview:
**Position Overview**
The e-Commerce Sales Manager has the opportunity to lead a sales team to create an exceptional experience for customers. This role is responsible for selecting, training, coaching, developing and retaining the very best e-Commerce Sales Associates for the store and driving a high-level of performance among the sales team to increase market share, achieve targeted unit sales and profit margins while delighting every Customer along the way.

**Who Would I Interact With?**
This position interacts daily with Customers, Sales Associates, Sales Managers, Financial Services Manager and support staff, just to name a few.

**What are the day-to-day responsibilities?**- Leading yourself and the team in a way that supports AutoNation’s Vision and Mission- Setting a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit- Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes- Driving the business through a high-level of involvement in the day-to-day operations- Ensuring that e-leads are handled timely, answering questions, providing information and ideally setting an appointment for a visit to the store- Manage the follow-up with e-leads to assist them as needed through their research phase until ready for a vehicle purchase- Ensure Customers are transitioned effectively from phone and internet contact to their in-store experience- Managing the negotiation process with Sales Associates ensuring that customers understand their vehicle purchase options and pricing- Appraising vehicles for trade- Managing all three areas of customer traffic: Showroom, E-Commerce, and Phones- Partnering with General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory- Assisting in managing controllable expense elements for the New and Used Vehicle Departments- Analyzing the business to determine shortfalls and developing action plans to improve performance

**How will I know if I am successful?**

**The performance of a Sales Manager is measured by achieving**:
- Targeted e-lead conversions to appointments- Targeted unit sales and gross profit- Targeted Associate retention- Targeted Customer Satisfaction Index

**What are the requirements for this job?**- High School diploma or equivalent- Proven success in eCommerce automotive sales- Proven leadership ability to mentor and train others- Ability to set and achieve targeted goals- Ability to drive an exceptional Customer experience- Demonstrated communication and interpersonal skills- Organization and follow-up skills- Experience and desire to work with technology- Valid in-state driver’s license and have and maintain an acceptable, safe driving record

**What are the opportunities for career growth?**
**Our Sales Managers have a few options for career growth and development after success in this role. Opportunities may include**:
- Used Vehicle Manager- Financial Services Director

Company Overview

AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.

**AutoNation is an equal opportunity employer and a drug-free workplace.

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