Patient Access Associate

1 week ago

Patchogue, United States Long Island Community Hospital Full time

**Long Island Community Hospital** has served this richly diverse region as a patient-first community hospital for more than 60 years. As Long Island's only independent community hospital, we are 100% committed to becoming the community's healthcare provider of choice with our greatly enhanced services including the Knapp Cardiac Care Center, our highly-advanced heart disease diagnosis and treatment facility, our new modern surgical pavilion, our unique ER approach, and our high-touch services including women's imaging, sleep laboratory and orthopedics and more. These services are delivered with the highest level of compassion by our LI Community Hospital staff - Long Islanders with an unmistakable mix of courage and heart who care about the people right here in our community and whose sole purpose is to provide personalized comfort. _For more information, go to _licommunityhospital.org_, and interact with us on _LinkedIn_, _Glassdoor_, _Indeed_, _Facebook_, _Twitter_, _YouTube_ and _Instagram_._

**Position Summary**:
We have an exciting opportunity to join our team as a Patient Access Associate - Part Time Nights 11PM-7AM; every Friday & Saturday - Patient Access.

**Responsibilities**:

- Asks appropriate questions to obtain correct identification information.
- Obtains the correct Demographic, Guarantor, Next of Kin, and Emergency Contact information
- Obtains current insurance coverage, and identification.
- Able to ascertain the correct Coordination of Benefits (COB) and enter the necessary information to ensure payment.
- All documents must be scan into the Electronic Document Imaging. (EDM).
- Asks appropriate questions to complete Medicare Secondary Payer Questionnaire when necessary and enter the necessary data especially the patient Medicare number for payment.
- Interprets Payor Website, E-paces, HDX and Search America requests and assimilates correct response into registration.
- Obtaining authorization, referrals and per-certs to ensure payments
- Patients and families are given explanation of hospital and Regulatory forms before signing.
- Consents and authorizations are signed, witnessed, dated, and timed as appropriate for the registration type.
- Verbal Consents are documented with another Patient Access Associate signature
- When the Associate is unable to obtain signatures, necessary documentation of explanation is needed as to why signature could not be obtained. All documentation needs to be signed and dated.
- Documentations of all follow up are needed
- Distributes registration forms to locations within ED, Radiology, Wound Care, Bellport and Inpatient units.
- Attaches I.D. band to patient wrist in accordance with Medical Center policy and procedures. (Two identifiers are verified before affixing band)
- All patients are offered a copy of the Patient Bill Of Rights and the Addendum of the Patient Rights
- Advance Directive are review at the time of registration. When there is an Advance Directive and it is not present at the time of treatment, the Associate knows how to do follow up to obtain the Advance Directive.
- If the patient occupies a bed, advise patients of valuable policy, telephone and television availability, visiting hours.
- Documentation is made when education is unable to be given due to patient condition or situation. Follow ups are done until signatures are obtain
- Physicians orders are accurately entered into computer system.
- Tests ordered are accurate and complete in the Soarian system.
- Tests ordered reflect physician written or verbal order.
- Charts are in order with all forms ready for the next day
- Tests are faxed to physicians as appropriate
- Collects copayments, deductibles and all hospital payments
- Enter all payments into the Emdeon system using the appropriate account number for each payment.
- Issues receipts for payments. All credit card receipts must have signature of the card holder
- Daily receipts are balanced and all transactions are closed out by the end of the shift
- All close out transactions should be printed with payment
- All Transaction are to be completed daily by the end of the shift and ready for courier pick up
- Utilizing RAS reports to facilitate patient movement
- Direct and Chemo folder is checked for advance registration.
- Compare E.R census for accuracy.
- Compare Patients waiting for a bed in ED/PACU/OBV/EOR etc for accuracy
- Highlight DOSA and Day Surgery 23 on O.R schedule for bed placement.
- Work with floors on obtaining discharge numbers
- Notifies Insurance Companies of admission or treatment to secure payments
- Review Wellsoft and Teletracking for bed placement requests.
- Keep placing patients as discharges become available.
- Communicate movements with unit secretaries and Nurse Managers.
- Book beds with the help of the throughput coordinator
- Complete the admission in a timely matter
- Review Observation list to determine admission orders has been obtain
- Communicate any changes with Patient Access manage

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