Hotel Front Desk Agent

7 days ago


Chicago, United States Hotel Felix Full time

$20 - $23 hourly

**Responsibilities**:

- Connect with the housekeeping department to ensure guest accommodations are ready
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Field customer complaints when necessary
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

**Qualifications**:

- High school diploma, GED, or equivalent
- Working knowledge of Microsoft Office and reservation management systems
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Has experience answering telephone calls and troubleshooting stressful situations

**About Company**
As downtown Chicago’s first hotel to enjoy Silver LEED (Leadership in Energy and Environmental Design) certification from the U.S. Green Building Council, our four-star hotel has mastered the art of combining luxury and sustainability. At the corner of Clark and Huron Streets, step past our vintage façade into a lobby that feels worlds apart from the urban bustle.

Elements of earth, wind, water, and fire create an immediate sense of relaxation and well-being, with contemporary furnishings and a glass fireplace lending a stylish yet cozy feel.



  • Chicago, United States Hotel Felix Full time

    We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love...


  • Chicago, United States Hotel Felix Full time

    We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love...


  • Chicago, United States Hotel Felix Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...

  • Front Desk Agent

    2 weeks ago


    Chicago, United States Kinzie Hotel Full time

    **The Kinzie Hotel, a cool and very hip boutique hotel property, is in need of a Superstar... a confident, enthusiastic and exceptional individual to add to our front desk team! As a member of the front desk team, you will become a part of the foundation that makes the Kinzie Hotel's success!** **Front Desk Agent/Concierge** **SUMMARY**:The Front Desk...


  • Chicago, United States The Chicago Hotel Collection Full time

    The Chicago Hotel Collection, boutique hotel brand with locations in Chicago's premier neighborhoods, is looking for a dedicated Guest Services Representative passionate about hospitality and providing excellent guest services. As a Guest Services Representative, you will be the main point of contact for our guests to ensure they have an enjoyable and...

  • Front Desk Agent

    2 days ago


    Chicago, United States Willows Hotel Full time

    Willows Hotel located in Lincoln Park is looking for a full time Front Desk Agent who will offer long term dedication to the hotel and who is friendly, and upbeat with excellent customer service and communication skills. - Prior hotel experience - An outgoing, friendly personality with a positive attitude - Passion for great customer service - Great...


  • Chicago, United States Hotel Resource Full time

    **Other** **Front Desk Hyatt House Hotel** Front Desk Hyatt House Hotel McKibbon Hospitality Chicago IL **Front Desk Hyatt House Hotel** **Company:** McKibbon Hospitality **Location:** 105 North May Street 60607 US **Category:** Other **Degrees Required:** Not Specified **Employment Type:** Full-Time **Manages Others:** No **Requirements:** *...


  • Chicago, United States Hotel Resource Full time

    **Other** **Front Desk Hyatt House Hotel** Front Desk Hyatt House Hotel McKibbon Hospitality Chicago IL **Front Desk Hyatt House Hotel** **Company:** McKibbon Hospitality **Location:** 105 North May Street 60607 US **Category:** Other **Degrees Required:** Not Specified **Employment Type:** Full-Time **Manages Others:** No **Requirements:** *...

  • Front Desk Agent

    4 weeks ago


    Chicago, United States Kinzie Hotel Full time

    **The Kinzie Hotel, a cool and very hip boutique hotel property, is in need of a Superstar... a confident, enthusiastic and exceptional individual to add to our front desk team! As a member of the front desk team, you will become a part of the foundation that makes the Kinzie Hotel's success!** **Front Desk Agent/Concierge** **SUMMARY**:The Front Desk...

  • Front Desk Agent

    1 day ago


    Chicago, United States Kinzie Hotel Full time

    **The Kinzie Hotel, a cool and very hip boutique hotel property, is in need of a Superstar... a confident, enthusiastic and exceptional individual to add to our front desk team! As a member of the front desk team, you will become a part of the foundation that makes the Kinzie Hotel's success!** **Front Desk Agent/Concierge** **SUMMARY**:The Front Desk...


  • Chicago, United States Hotel Felix Full time

    Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our...


  • Chicago, United States Hotel Felix Full time

    Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our...

  • Front Desk Agent

    2 days ago


    Chicago, United States The Willows Hotel Full time

    Willows Hotel located in 555 W Surf Ave, Chicago, IL 60657 is looking for a full time Front Desk Agent for who will offer long term dedication to the hotel and who is friendly, and upbeat with excellent customer service and communication skills. - Prior hotel experience - An outgoing, friendly personality with a positive attitude - Passion for great customer...

  • Front Desk Agent

    3 weeks ago


    Chicago, United States Eurostars Hotel Company Full time

    JOB SUMMARY: Welcomes and registers guests, establishes credit, directs guests. relays messages, answers questions and contributes to the overall Eurostar luxury hotel experience. SHIFTS: 2nd and 3rd shift availability required FRONT DESK DUTIES: - Welcomes guest by greeting, answering questions, responding to requests. - Registers guest by obtaining or...

  • Front Desk Agent

    4 weeks ago


    Chicago, United States sulekha.co.uk Full time

    Front Desk Agent Jobs in USA & Canada **Front Desk Agent Jobs Near Me** *Work Experience**Job Role**Education***High School** Skills: 926 Sedgwick Avenue, The Bronx, NY, USA 2 weeks ago *Functional Area* Job Summary: Represents the hotel to the guest throughout all stages of the guests stay by working with all hotel personnel to ensure every guest ex......

  • Front Desk Agent

    1 week ago


    Chicago, Illinois, United States sulekha Full time

    Front Desk Agent Jobs in USA & Canada **Front Desk Agent Jobs Near Me** *Work Experience**Job Role**Education***High School** Skills: 926 Sedgwick Avenue, The Bronx, NY, USA 2 weeks ago *Functional Area* Job Summary: Represents the hotel to the guest throughout all stages of the guests stay by working with all hotel personnel to ensure every guest ex......

  • Front Desk Agent

    2 weeks ago


    Chicago, United States My Hotel Keeters Full time

    **My Hotel Keepers **is looking for a Hotel **Front Desk** **Agent **for our Chicago property. To serve as our guests’ first point of contact and manage all aspects of their accommodation. If you have a flair for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable...

  • Front Desk Agent

    2 weeks ago


    Chicago, United States The Ivy Hotel Full time

    **The **Ivy Hotel** Flexible Schedule Come join an award winning team! **SUMMARY**:The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. The essential hospitality standards must be...


  • Chicago, United States The Emily Hotel Full time

    Here is an exciting opportunity to join Emily Hotel as the Overnight Guest Service Agent! The Front Desk Agent is responsible for checking guests in and out, running daily reports, handling guest transactions and maintaining a bank, and answering guest inquiries. They must ensure that the front desk guest experience is quick and efficient for all guests and...


  • Chicago, United States The Emily Hotel Full time

    Here is an exciting opportunity to join Emily Hotel as the Overnight Guest Service Agent! The Front Desk Agent is responsible for checking guests in and out, running daily reports, handling guest transactions and maintaining a bank, and answering guest inquiries. They must ensure that the front desk guest experience is quick and efficient for all guests and...