Security Officer 1

Overview:
Part Time

Harvard IL

Performs unarmed, uniformed security related services which include but are not limited to; Conducts rounds, secures the facility and the work environment for Mercyhealth partners. Respond to all security calls for assistance relating to partners, patients, and visitors. May be required to work flexible hours, alternate shifts, and weekends. Perform other duties as assigned.

**Responsibilities**:
**Essential Duties and Responsibilities**
- Takes initiative to greet all patients, visitors, and Mercyhealth partners in a timely, professional, and courteous manner projecting an open and friendly attitude on a daily basis.
- Provides a visible deterrence to crime and prohibited activities by patrolling the buildings, grounds, and parking lots of Mercyhealth to detect any irregularities. Inspects doors, windows and locks to ensure a high level of security.
- Respond to all dispatch/ security service calls and overhead emergency code calls
- Checks grounds and areas for cleanliness and safety
- Perform parking lot patrols and enforce Mercyhealth parking policy
- Notifies management/maintenance staff concerning need for major repairs or additions to lighting, heating, and ventilating equipment through initiating a work order.
- Assist with completion of fire drills as requested
- Write clear and accurate daily reports of shift activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Provides initial investigation and documentation of incidents of unusual circumstances reported by Mercyhealth personnel, visitors, physicians, or patients.
- Orient and train security staff at respective sites of responsibility as needed. Monitors the Mercyhealth environment using electronic security equipment (CCTV, Alarms, etc.) as applicable by location.
- Is required to assure and/or request partners and contractors to display Mercyhealth badges or required proof of identity.
- Duties pertinent to site specific requirements will be assigned.

**Culture of Excellence Behavior Expectations**

To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

**Education and Experience**

High school diploma or equivalent required

Security experience preferred

If working at Rockton, Riverside and Janesville, department specific training (Level 3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc.) required within 12 months of hire. Must maintain this proficiency on an annual basis.

**Certification and Licensure**

Illinois residents are required to possess a FOID(Firearms Owners Identification Card)card/ or be eligible to obtain one for employment

For those driving Mercyhealth vehicles:
Maintain a valid driver's license.

Have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver Safety policy.

For those driving their personal vehicles:
Maintain a valid driver's license and reliable transportation with proof of vehicle insurance when requested.

Have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver Safety policy.

**Skills and Abilities**
Basic computer skills preferred (Word, Outlook)

Able to interact with customers and communicate clearly

Able to manage anger, fear, hostility and violence of others following Mercyhealth principles of customer service

**Special Physical Demands**

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger,