QA Analyst

2 weeks ago

Philadelphia, United States Chain.io Full time

**QA Analyst**
Our mission is to make systems work together so supply chain professionals can do their jobs

**Your Role at Chain.io**

At Chain.io our people come first, ALWAYS As a remote-first company we pride ourselves on our inclusive culture and out-of-the-box thinking. We encourage all of our employees to bring their expertise, innovation, creativity, and fresh eyes to every aspect of their role. As a member of the team you will be challenged to do better, heard on all levels, and respected as a part of our community.

At Chain.io we are responsible for delivering a mission-critical SaaS integration platform that supports our customers’ supply chain activities. In this role, you’ll play a critical part in making sure that the product we deliver exceeds our customers expectations for quality, reliability, and accessibility. You’ll engage with our product, services, and development teams through the full software development life cycle reviewing test plans prior to development and executing those plans during the acceptance phase.

If you love working closely with both your teammates and directly with customers to run a disciplined, measurable QA process, then this is a great opportunity. Since we develop integrations and solutions, that work with many different systems across supply chain, and the globe, you’ll receive regular exposure to new and exciting problems, and be an active member of the delivery organization.

**Responsibilities**
- Review test plans developed by business analysts for new Chain.io plugin development and enhancements.
- Execute test plans for core product features, plugins, and professional service enhancements.
- Assist in resolving support tickets to identify defects and open bug fix product requests.
- Prepare reporting metrics on product quality, defect rates, and mean time to resolve bugs.
- Assist with reviewing and publishing support articles and documentation.

**What You Bring To The Team**
- Practical experience in a QA role in a B2B SaaS environment.
- Experience developing and executing test plans for SaaS product.
- Strong written and verbal communication skills.
- Willingness to work directly with external customers and stakeholders on testing Chain.io plugins and customer facing features.
- Experience in supply chain, logistics, warehousing or related technologies is a plus, but is not required.
- Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.

**Awesome Perks**

**U.S. Benefits**
- Medical Insurance - we pay 70% of the premium for employees & 30% for dependents
- Dental Insurance
- Flexible Spending Account & Health Reimbursement Account
- Employer paid Vision, Life, AD&D, LTD, & STD
- 401k Pre-Tax & Roth Retirement Plans - we contribute 3% pre-tax whether you contribute or not
- Flexible Time Off
- Stock options assigned for all new employees
- 12 weeks of paid Parental Leave & 6 weeks of paid leave for pregnancy loss
- Remote first organization - flexible work schedule. We care about outcomes, more than how many hours you work.
- VERY inclusive culture - we really want you to express your authentic self
- Strongly encourage professional development - we’ll help you foot the bill

**Compensation**

The anticipated annual salary range for this position is $70,000 - $80,000 USD.
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- Right To Work Poster_

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