Service Associate

2 months ago

Whittier, United States EOS Fitness Full time

Ready to jump start your career in the fitness industry? Do you thrive in a fast paced, high energy environment? Are you looking for a position that offers growth within the evolving world of fitness? Well EōS Fitness is looking for you Become part of a company where you can learn, grow and further your career.

At EōS Fitness, the Service Associate is a critical role. Service employees are the first person a member encounters, making us the face of the EōS. We are looking for an energetic person with a passion for fitness to join our growing team. As a Service Desk employee, you must possess great customer service, a high level of professionalism, dependability and have a positive attitude even during the busiest of times. At EōS, we work together as a team, and want those who can contribute and work independently as well. We are looking for someone who is proficient at multitasking and works well in a high stress atmosphere. If you feel as though you could be part of our team, we want to hear from you

**Department**: Operations

**Position Purpose**: Be a great host, the members best source of information and create a fun atmosphere for members, guests and staff.

**Core Purpose**: To create loyal, lifelong fans and exercise practitioners.

**Other Responsibilities**:
1. Customer Service
2. Payment on Account
3. Club cleanliness
4. Building and equipment maintenance and safety

**Accountabilities**:
1. Greeting/Farewell all that walk in/out of the front door
2. Phone Power Protocol
3. Cash Protocol
4. Check-Ins, including guest and employee
5. Manage alerted check-ins
6. Monitoring Coolers, Drink/Bar Inventory and Sales

**Requirements for Success**:

- Fight hard to win.
- Takes ownership of results.
- Adapts well and quickly to various situations and multi-task.
- Communicates well with members and teammates with a customer service mentality.
- Team player and be willing to jump into any task and get it done.
- Possess strong mathematical, analytical and sales skills.
- Must be extremely organized.
- Able to work independently, multi-task in a fast pace and demanding work environment.
- Strong attention to detail while producing accurate and high-quality work.
- Available to work weekdays, weekends, holidays, mornings, early-mornings, afternoons, evenings and late-night shifts.
- Comfortable with a computer/technology, ability to quickly shift focus, phone etiquette, and good at math.

**Other requirements**:

- CPR certification required within 30 days of hire.

**Job Type**: Part-time

Pay: From $17.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Professional development assistance
- Referral program

Shift:

- Overnight shift

Weekly day range:

- Every weekend
- Monday to Friday

Work setting:

- In-person

Work Location: In person

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