End User Computing and Network Support Analyst

4 weeks ago

Valencia, United States Safebox LLC Full time

Safebox is a boutique IT-focused management consulting company committed to delivering cutting-edge technology solutions and strategic insights to help our clients thrive in an ever-evolving digital landscape. Our team of dedicated professionals works relentlessly to create exceptional value for our clients. We are looking to expand our team by adding a talented and driven **End User Computing and Network Support Analyst **for our manufacturing client. This person will be responsible for providing essential technical assistance and support to end-users. This position serves as an integral role within IT Shared Services, by encompassing task and project responsibilities across Desktop Support, Infrastructure, and the Technical Services Team and will be responsible for installing, configuring and troubleshooting hardware on end user devices, assisting with company-wide conversions, maintaining software updates and managing operating system updates.

**What You’ll Do**:

- Actively monitor the incident management utility for active service records in order to diagnose issues and devise solutions promptly. Document all client interactions (service record follow-ups) meticulously in the incident management utility within specified timelines, by adhering to established service level agreements.
- Contribute to the creation and maintenance of IT documentation and the knowledge base, by maintaining accurate documentation of configurations, procedures, and resolutions.
- Administer system access based on the user access request policy.
- Collaborate with end-users, offering training and assistance with IT-related issues. Serves as the primary tech for executive support. Address and resolve technical problems related to hardware, software, and peripherals.
- Install and upkeep both hardware and software components, ensuring their optimal functionality. Diagnose and troubleshoot hardware, software, and connectivity issues across servers, workstations, and other IT equipment.
- Aid in configuring and deploying networking equipment, such as routers, switches, and firewalls.
- Assist in planning and executing upgrades for network and desktop systems, encompassing software patches and firmware updates.
- Collaborate on monitoring and sustaining network infrastructure to ensure optimal performance and reliability.
- Manage IT storage areas efficiently.
- Performs other duties as assigned.

**Qualifications**:

- A valid, unrestricted driver’s license.
- 3 years’ experience in a business environment utilizing PC based software products, LAN, operating systems and utilities, including one year spent in PC.
- 1 year experience working with and troubleshooting Microsoft Office O365 support.
- 3 years configuring and troubleshooting computers running Windows 10.
- 1 year experience working with and troubleshooting client issues in a Citrix environment and using Director or other remote access software.
- Preferred CompTIA A+, CompTIA Network+
- Preferred Exam MD-102: Endpoint Administrator
- High school or GED or equivalent; and Completion of Technical training program.
- Preferred AA in Computer Science.

**Location**:onsite in Valencia, CA, with occasional trips to remote offices (mostly within Southern and Central California) for onsite support needs

**Please note**:

- Must be eligible to work in the US; we do not sponsor Visas

Pay: $30.00 - $42.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):
Please list relevant certifications/education. If not, please state "none."
- This is an onsite role in Valencia, CA with occasional trips to remote offices (mostly within Southern and Central California) for onsite support needs. You must reside within a reasonable commuting distance. Please state you understand this AND in which city and state you reside.
- This is a W2 role. We do not do C2C or 1099s. Please state you understand these requirements.

**Education**:

- High school or equivalent (required)

**Experience**:

- troubleshooting client issues in a Citrix environment: 1 year (required)
- troubleshooting Microsoft Office 0365: 1 year (required)
- relevant professional: 3 years (required)
- configuring and troubleshooting computers running Windows 10: 3 years (required)

License/Certification:

- Driver's License (unrestricted) (required)

Work Location: In person

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