Medicaid Service Coordinator

4 weeks ago


Brooklyn, United States Fladger Associates Full time

**Responsibilities**:

- Warmly greet and interview prospective private clients, gathering comprehensive information
- Explain the firm's services, the Medicaid process, and address all questions with empathy
- Collect and carefully review all relevant client documentation (financial, medical, etc.)
- Maintain detailed records in the client database, ensuring accuracy and confidentiality
- Schedule client consultations with the expert Medicaid planning team
- Follow up proactively, guiding clients through next steps with a high-touch approach
- Develop rapport and trusted relationships with discerning private clients
- Provide concierge-level service, anticipating and exceeding client needs

**Requirements**:

- Bachelor's degree preferred; healthcare or legal services experience a strong plus
- 2+ years in a high-end, client-facing role requiring outstanding customer service
- Excellent verbal and written communication skills; ability to connect with VIP clients
- Strong multitasking abilities to manage multiple complex client cases
- Proficiency with MS Office, CRM software; tech-savvy
- Knowledge of Medicaid eligibility rules; experience in handling sensitive information
- Exceptional organizational skills and attention to detail
- Capacity to work flexible hours as needed to accommodate client schedules

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Work setting:

- In-person

Work Location: In person



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