Technical Support Analyst

2 weeks ago

Washington, United States Changing Technologies, Inc. Full time

**POSITION**:Technical Support Analyst**:

- **LOCATION: Washington, DC 20024, United States
- Onsite**:

- **CONTRACT LENGTH: Long Term (8 Months contract)**:

- **PAY RATE: $47/hr**

**Responsibilities for Sr. Helpdesk Tech Tier II**
- Face-to-face desktop support to WMATA internal customers (which will include local travel)
- Respond to ongoing service requests and management inquiries by vendor issued cellular device/smartphone
- Troubleshoot and triage service requests face to face and/or via remote access
- Resolve service tickets or escalate to other support entities as needed and within SLA
- Perform incident management to ensure trouble tickets are addressed in a timely fashion
- Support WMATA PC Refresh Program: replacing old computers with new computers provided by WMATA; data and settings migration from old computers to new computers; and scheduling appointments, performing QA surveys and other administrative duties as needed.
- Support computer and peripheral moves for customers moving offices or cubicle locations
- Perform Tier 2 support for one or multiple systems and releases of varying levels of complexity (ranging from medium to urgent).
- Ensure each reported problem is resolved in a timely manner, tracked according to standards and escalated as appropriate.
- Work independently within established policies and procedures. Communicate problem resolution and additional information to customer groups, engineering and support teams, and other IT support groups.
- Communicate technical problems in a non-technical manner, to customers with varying levels of technical expertise.
- Act as escalation point for the Tier 1 support.
- Troubleshoot desktop, laptop, printers when needed
- May be responsible as "primary" support analyst for WMATA custom Applications.
- May be responsible as "primary" support analyst for WMATA standard Enterprise Applications.
- Provide IT equipment support during special services like Inauguration and Operations Command Center support
- Provide IT equipment removal and disposal services
- Contribute two technical articles per week to knowledge base

**Qualifications for Sr. Helpdesk Tech Tier II - MFD Deployment**
- Minimum two (2) certifications: CompTIA A+; MCSE (Microsoft Certified Systems Engineer); MCDST (Microsoft Certified Desktop Support Technician)
- Dell Certified Technician
- ITIL(Information Technology Infrastructure Library)
- Minimum 3 to 5 years of experience in a high profile and fast-paced Help Desk/Desktop Support environment required.
- Demonstrate expertise in Microsoft operating systems.
- Demonstrate working experience with Microsoft Suites and Applications to include Office Professional, Office Project and Office Visio
- Experience with Microsoft Exchange
- Experience within a Desktop Helpdesk.
- Good communication, problem solving and technical writing skills.
- Flexible working hours that span 24/7/365 to include rotating on-call support for evenings and weekends, and holiday coverage
- Respond to ongoing service requests and management inquiries by vendor issued cellular device/smartphone

**Job Type**: Contract

Pay: $47.00 per hour

Experience level:

- 7 years

Schedule:

- 8 hour shift

**Experience**:

- face-to-face desktop support to internal customers: 5 years (required)
- face-to-face desktop support local travel: 5 years (required)
- Microsoft operating systems: 5 years (required)
- nstallation, support, and troubleshooting: 3 years (required)
- ITIL Information Technology Infrastructure Library: 3 years (required)

License/Certification:

- U.S Citizenship or Green Card (required)
- CompTIA A+ (required)
- MCSE (Microsoft Certified Systems Engineer) (required)
- MCDST (Microsoft Certified Desktop Support Technician) (required)

Ability to Commute:

- Washington, DC 20024 (required)

Work Location: In person

  • Technical Analyst

    1 month ago

    Washington, United States CAVA - Support Center Full time

    Job DescriptionJob DescriptionCompany Profile:At CAVA we love what we do, and we try and make every day as fulfilling as the last. We make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that has been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity, and the...

  • Technical Analyst

    4 weeks ago

    Washington, United States CAVA - Support Center Full time

    Job DescriptionJob DescriptionCompany Profile:At CAVA we love what we do, and we try and make every day as fulfilling as the last. We make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that has been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity, and the...

  • Technical Analyst

    2 weeks ago

    Washington, United States CAVA - Support Center Full time

    **Company Profile**: At CAVA we love what we do, and we try and make every day as fulfilling as the last. We make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that has been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity, and the pursuit of excellence in...

  • Health Technical Support Analyst

    1 month ago

    Washington, United States Special Olympics Full time

    JOB TITLE: Health Technical Support Analyst REPORTS TO: Senior Director, Engineering & Digital Health LOCATION: Washington, D.C. (hybrid; in office 2-3 days per week;remote 2-3 days/week) DEPARTMENT: IT - Digital Products and Technology Special Olympics International is seeking a Technical Support Analyst for Health Technology, to provide ongoing technical...

  • Health Technical Support Analyst

    4 weeks ago

    Washington, United States Special Olympics Full time

    JOB TITLE: Health Technical Support Analyst REPORTS TO: Senior Director, Engineering & Digital Health LOCATION: Washington, D.C. (hybrid; in office 2-3 days per week;remote 2-3 days/week) DEPARTMENT: IT - Digital Products and Technology Special Olympics International is seeking a Technical Support Analyst for Health Technology, to provide ongoing technical...

  • Technical Support Analyst

    1 month ago

    Washington, United States Vosper Thornycroft Group Full time

    Overview VTG delivers force modernization and digital transformation solutions across warfighting domains. A trusted partner to our Defense and National Security customers, we leverage innovative technologies, deep domain knowledge, and advanced technical expertise to deliver agile solutions matched to the mission. Whether improving speed to capability,...

  • Technical Support Analyst

    2 weeks ago

    Washington, United States Vosper Thornycroft Group Full time

    Overview VTG delivers force modernization and digital transformation solutions across warfighting domains. A trusted partner to our Defense and National Security customers, we leverage innovative technologies, deep domain knowledge, and advanced technical expertise to deliver agile solutions matched to the mission. Whether improving speed to capability,...

  • Technical Support Analyst

    4 weeks ago

    Washington, United States VTG Full time

    Overview: VTG delivers force modernization and digital transformation solutions across warfighting domains. A trusted partner to our Defense and National Security customers, we leverage innovative technologies, deep domain knowledge, and advanced technical expertise to deliver agile solutions matched to the mission. Whether improving speed to capability,...

  • Technical Support Analyst

    2 weeks ago

    Washington, United States VTG Full time

    Overview: VTG delivers force modernization and digital transformation solutions across warfighting domains. A trusted partner to our Defense and National Security customers, we leverage innovative technologies, deep domain knowledge, and advanced technical expertise to deliver agile solutions matched to the mission. Whether improving speed to capability,...

  • Technical Support Analyst

    2 weeks ago

    Washington, United States Serco North America Full time

    Position Description: If you desire an opportunity to help the Navy and Marine Corps, Serco has a great opportunity for you! As a Technical Analyst, you will be on a team that is evaluating and managing the delivery of a new class of amphibious ship for the United States Navy and Marine Corps. **This role is contingent on your ability to obtain, maintain,...

  • Software Technical Support Analyst

    3 weeks ago

    Washington, United States Xerox Full time

    -Overview: Xerox Company, is an information services technology company that has continually redefined the workplace experience for more than 100 years is currently seeking a Software Technical Support Analyst. As part of the Delivery Operations Team this role is aligned to either a single or multiple client accounts. This role provides a key support...

  • Technical Support Analyst

    2 weeks ago

    Washington, United States Warner Bros. Discovery Full time

    Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to...

  • Engineering Technical Support Analyst

    2 weeks ago

    Washington, United States Serco North America Full time

    Position Description: If you desire an opportunity to help the Navy and Marine Corps, Serco has a great opportunity for you! As a Technical Analyst, you will be on a team that is evaluating and managing the delivery of a new class of amphibious ship for the United States Navy and Marine Corps. **This role is contingent on your ability to obtain, maintain,...

  • Technical Support Analyst

    2 weeks ago

    Washington, United States Warner Media, LLC Full time

    Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters...

  • Technical Support Analyst

    3 weeks ago

    Washington, United States Warner Media, LLC Full time

    Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, the stuff dreams are made of, were not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBDs vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the...

  • Hm&e Technical Support Analyst

    1 week ago

    Washington, United States Serco North America Full time

    Position Description: If you desire an opportunity to help the Navy and Marine Corps, Serco has a great opportunity for you! As a HM&E Technical Support Analyst, you will be on a team that is evaluating and managing the delivery of a new class of amphibious ship for the United States Navy and Marine Corps. **This role is contingent on your ability to...

  • Technical Targeting Analyst

    3 months ago

    Washington, United States Non-Departmental Agency Full time

    Summary Technical Targeting Analysts evaluate technical and scientific data to provide insights that unite technical operations and development activities to maximize intelligence collection strategies. ...

  • Technical Targeting Analyst

    1 week ago

    Washington, Washington, D.C., United States Non-Departmental Agency Full time

    Summary Technical Targeting Analysts evaluate technical and scientific data to provide insights that unite technical operations and development activities to maximize intelligence collection strategies.Duties As a Technical Targeting Analyst at CIA, you will enable the Agency to collect intelligence against our nation's highest priority threats in a global...

  • Technical Targeting Analyst

    2 months ago

    Washington, Washington, D.C., United States Non-Departmental Agency Full time

    Summary Technical Targeting Analysts evaluate technical and scientific data to provide insights that unite technical operations and development activities to maximize intelligence collection strategies.Duties As a Technical Targeting Analyst at CIA, you will enable the Agency to collect intelligence against our nation's highest priority threats in a global...

  • Customer Service Analyst/Technical Support

    1 week ago

    Washington, United States Oracle Full time

    Job Description Customer Service Analyst/Technical Support – Hospitality Industry Location: On-site position based in Columbia, MD It is a full-time job requiring availability 24 hours a day, including weekends and holidays. Shifts are assigned based on workforce need at the time of hire, most of which fall between 7am and 11pm ET Monday-Sunday.Note: Visa...