HR Support Center Representative
2 weeks ago
At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, **_“I can’t live without them.”_**
**Location**:
850 76th Street S.W. - Byron Center, Michigan 49315
**Position Summary**:
- This position offers a hybrid work arrangement at our corporate headquarters in Byron Center, MI._
**Here’s what you’ll do**:
- Listen, understand, and accurately respond to and resolve inquiries utilizing a standardized intake procedure.
- Take ownership of the associate issue or problem to identify and execute a solution by following established policies, procedures.
- Prioritize issues and escalate situations based on complexity or transaction requirements.
- Use software for contact tracking, information gathering, research, documenting customer contacts, and problem resolution.
- Accountable for 100% of contact transaction documentation daily.
- Provide direction and guidance to associates and leaders regarding self-service options and location of applicable documents and resources.
- Data entry and data handling as required including creating leave requests and sending medical certifications, corrections to pay and vacation balances, sign-on bonuses, organization goals, severance processing, unemployment, etc.
- Coordinates scheduling of learning, interviews, drug screens and credentialing.
- Ensures accuracy of all transactions.
- Communicates with management on corrections and/or clarifications of job data to ensure policies and procedures are adhered to.
- Manage the maintenance and security of sensitive and confidential data, such as personnel files and other HR data in the HRIS.
- Coordinate new hire first day logistics, I-9 verification (requires local support), etc.
- Maintains a working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.
- Drive completion of high-volume, repeatable tasks such as: Audit timesheets for submission and approval and review and validate supporting documentation (legal name changes, associate photo, service dates, location changes, track benefit enrollment process, etc.).
- Additional responsibilities may be assigned as needed.
**Here’s what you’ll need**:
- Associate or Bachelors degree in Business Administration or equivalent combined education and experience required.
- Two years' experience in customer service, Human Resources, or related field/discipline.
- Experience entering or managing data in a Human Resources system such as Workday (preferred), PeopleSoft, Lawson, etc.
- Call Center or Shared Services experience preferred.
- Ability to handle confidential information with great sensitivity.
- Passion for delivering world-class customer service with focused attentiveness and responsiveness to customer needs.
- Ability to manage multiple tasks requiring rigorous and meticulous attention to detail.
- Ability to manage multiple changing priorities.
- Excellent written and verbal communication skills, organizational skills, and initiative to improve processes.
- Demonstrated ability to take ownership of projects and tasks.
- Ability to make decisions within established guidelines.
- Strong partnership skills: Must be able to work with others to achieve results and seek input to make informed decisions.
- Ability to identify and solve problems using established policies, procedures.
- Proficiency in MS Office (Word, Excel, Outlook).
**Physical Requirements**:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As part of our **People First** culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.
SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.
We are not able to sponsor work visas for this position.
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