Dispatch Manager

4 days ago


El Cajon, United States Anderson Plumbing Heating & Air Full time

Are you a confident, assertive, self-starter?

Are you an entrepreneurial spirit and a future thinker?

Do you consider yourself socially poised and friendly and enjoy mentoring and challenging people?

Do you have a natural sense of urgency?

Can you juggle multiple tasks/projects?

Do you pay close attention to detail and feel confident in building policies and procedures?

As the winner of the 2020 San Diego’s Top Workplaces Award, we’re doing a lot of things right. Most importantly, we pride ourselves on being the most employee focused plumbing, heating and air conditioning company in town. This year, we also won San Diego’s Best Plumber and La Jolla’s Best Plumber plus the Better Business Bureau International Torch Award for Ethics (one of only 4 companies honored throughout Canada, Mexico and the U.S in all business categories). And we are the first company in the history of the International Torch Awards to win twice

**Job summary**:
Our Dispatch team is a pillar of the entire organization’s effort to increase our customer’s satisfaction and build company revenue. We are looking for an outgoing and well-spoken Dispatch Manager to mentor and grow the Dispatch Team, maximize all call opportunities, and guide their team to meet and exceed department goals. This role will be responsible for all dispatch departments and ensuring each dispatcher is maximizing each call opportunity by matching the right technician to the right call.

**Salary range: $65-70K plus bonus opportunity**

**Essential duties & responsibilities**:

- Responsible for organizing, prioritizing, and equally dividing the incoming customer service orders to available Field Technicians.
- Follow company training to ensure prompt and accurate dispatch of incoming orders.
- Follow the priority service schedule to ensure the “right” technician is on the “right” job.

**Assure that Dispatchers are calling every customer with a 30-minute lead and verify availability (voice confirmation that the customer is or will be onsite) before the technician is dispatched to ensure the tech is always punctual**
- Make sure that every client is notified of the status if the technician is not going to arrive within the quoted timeframe. If the technician has not arrived by the midway point in the timeframe the customer must be contacted and updated on the status. (Status Updates every 10am / 2pm)
- Give status updates periodically throughout the day to clients who are awaiting service.
- Control Technician status (en route, standby, parts run, lunch, meeting time, EOD, etc.)
- Use the fleet GPS tracking system to accurately track Technicians and their time
- Send out Daily call counts throughout the day to all office staff and managers for the current and following 3 days.

**Skills you bring for success**:

- High School Diploma or Equivalent (required)
- 2-year degree a plus
- 1-2 years of dispatch experience required
- Excellent communication skills, both verbal and written
- Ability to multitask in a fast-paced environment
- Exceptional customer service and phone skills
- Strong attention to detail with problem-solving capabilities
- Strong listening skills
- Ability to achieve the target goal
- Proficiency in Microsoft Office and CRM software
- Proficient at typing & comfortable with computers

**What you will get if you join us**:

- Bonus potential
- 401(k) with 3% matching
- 100% paid Medical
- Dental and Vision Plan Options
- $20K Life Insurance Policy Free to Employees
- Short
- and Long-Term Disability plans
- Paid time off + 6 holidays
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law. _

Pay: $65,000.00 - $70,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

**Experience**:

- Management: 2 years (required)
- Dispatching: 1 year (required)

Work Location: In person


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